Systems Analyst (DocuSign platform)
3B Staffing LLC, Austin, TX, United States
Key Responsibilities
* DocuSign platform support, including eSignature, CLM, Notary and other capabilities
* Deep technical knowledge on all the DocuSign capabilities including eSignature, CLM, Notary and other capabilities
* Administer and configure DocuSign CLM workflows, smart rules, eForms, and automation tools
* Provide technical support and training to business users across divisions (e.g., CSD, ROW, PEPS, PRO, etc.)
* Well versed in integration capabilities with other platforms such as Salesforce.
* Monitor system performance and coordinate with DocuSign on release notes, feature updates, and ticket resolution
* Maintain security protocols and integration standards for all the integrations with other systems.
Contract Oversight & Governance
* Collaborate with the CLM Steering Committee and user groups to align business logic and workflow configurations
* Support contract review and approval processes for AFAs, ILAs, IACs, POs, and other agreement types
* Ensure compliance with TxDOT's confidentiality and evaluation protocols during vendor selection and contract execution
Vendor Management
* Serve as liaison between Client and DocuSign vendor representatives for strategic planning and issue resolution
* Track and report on DocuSign ticket volumes, usage metrics, and integration opportunities.
* Coordinate contract renewals, add-ons (e.g., DocuSign Monitor), and funding allocations with procurement and finance teams
Qualifications
* 5+ years of experience with DocuSign eSign, CLM or similar contract management platforms.
* Strong understanding of enterprise IT governance, vendor relations, and contract lifecycle processes.
* Excellent communication, documentation, and stakeholder engagement skills
* Bachelor's degree in Information Systems, Business Administration, or a related discipline.
* Experience with Active Directory, ticketing, and CLM integration tools.
* Knowledge of cybersecurity protocols related to SaaS platforms.
* Ability to lead training sessions and contribute to the Center of Excellence initiatives
* DocuSign platform support, including eSignature, CLM, Notary and other capabilities
* Deep technical knowledge on all the DocuSign capabilities including eSignature, CLM, Notary and other capabilities
* Administer and configure DocuSign CLM workflows, smart rules, eForms, and automation tools
* Provide technical support and training to business users across divisions (e.g., CSD, ROW, PEPS, PRO, etc.)
* Well versed in integration capabilities with other platforms such as Salesforce.
* Monitor system performance and coordinate with DocuSign on release notes, feature updates, and ticket resolution
* Maintain security protocols and integration standards for all the integrations with other systems.
Contract Oversight & Governance
* Collaborate with the CLM Steering Committee and user groups to align business logic and workflow configurations
* Support contract review and approval processes for AFAs, ILAs, IACs, POs, and other agreement types
* Ensure compliance with TxDOT's confidentiality and evaluation protocols during vendor selection and contract execution
Vendor Management
* Serve as liaison between Client and DocuSign vendor representatives for strategic planning and issue resolution
* Track and report on DocuSign ticket volumes, usage metrics, and integration opportunities.
* Coordinate contract renewals, add-ons (e.g., DocuSign Monitor), and funding allocations with procurement and finance teams
Qualifications
* 5+ years of experience with DocuSign eSign, CLM or similar contract management platforms.
* Strong understanding of enterprise IT governance, vendor relations, and contract lifecycle processes.
* Excellent communication, documentation, and stakeholder engagement skills
* Bachelor's degree in Information Systems, Business Administration, or a related discipline.
* Experience with Active Directory, ticketing, and CLM integration tools.
* Knowledge of cybersecurity protocols related to SaaS platforms.
* Ability to lead training sessions and contribute to the Center of Excellence initiatives