Benefits Coordinator -Dover, DE
Lockton Companies, Dover, DE, United States
The Benefits Coordinator supports our client in providing life‑cycle benefit services to the client’s Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face‑to‑face, onsite environment operating at the client’s workplace of operation. Responsibilities include employee communication and a range of client‑specified benefit services.
Location: This role is onsite at Bayhealth, Monday-Friday.
ESSENTIAL FUNCTIONS
Represents BCInsourcing as an ambassador to Bayhealth by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees.
Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers.
Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations.
Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs.
When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing.
Investigate and self‑resolve benefit‑related concerns, including enrollment, deduction, billing, and claim issues.
Responds to employee and carrier inquiries in a timely and accurate manner.
Accurately tracks employee services and client support in appropriate systems.
Performs all other duties as requested by BCInsourcing.
Qualifications
Required Education and Experience
High School Diploma/GED equivalent and/or related work experience equivalency.
Proven experience operating in Microsoft Excel.
Must have previous experience in HR/Benefits to be considered.
Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system.
Professional experience demonstrating client service skills while multi‑tasking and working with strict deadlines.
Demonstrate self‑driven outcomes with little supervision.
Proven professional experience following a step‑by‑step process while using deductive reasoning to produce positive outcomes.
Preferred Education and Experience
Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness.
Total Rewards Summary
Paid training and ongoing professional development.
Company‑provided equipment.
Comprehensive medical, dental, and vision coverage, including a wellness program.
Additional voluntary benefit options.
100% employer‑paid benefits.
401(k) retirement plan with company match.
Pet insurance.
Immediate vacation accrual.
Paid holidays, effective upon hire, including:
11 company‑observed holidays
2 floating holidays
2 personal days
2 volunteer days
Employee referral bonus program.
Compensation
The starting hourly pay range for this position is $24.03 – $26.44 per hour.
The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job‑related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.
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Location: This role is onsite at Bayhealth, Monday-Friday.
ESSENTIAL FUNCTIONS
Represents BCInsourcing as an ambassador to Bayhealth by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees.
Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers.
Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations.
Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs.
When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing.
Investigate and self‑resolve benefit‑related concerns, including enrollment, deduction, billing, and claim issues.
Responds to employee and carrier inquiries in a timely and accurate manner.
Accurately tracks employee services and client support in appropriate systems.
Performs all other duties as requested by BCInsourcing.
Qualifications
Required Education and Experience
High School Diploma/GED equivalent and/or related work experience equivalency.
Proven experience operating in Microsoft Excel.
Must have previous experience in HR/Benefits to be considered.
Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system.
Professional experience demonstrating client service skills while multi‑tasking and working with strict deadlines.
Demonstrate self‑driven outcomes with little supervision.
Proven professional experience following a step‑by‑step process while using deductive reasoning to produce positive outcomes.
Preferred Education and Experience
Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness.
Total Rewards Summary
Paid training and ongoing professional development.
Company‑provided equipment.
Comprehensive medical, dental, and vision coverage, including a wellness program.
Additional voluntary benefit options.
100% employer‑paid benefits.
401(k) retirement plan with company match.
Pet insurance.
Immediate vacation accrual.
Paid holidays, effective upon hire, including:
11 company‑observed holidays
2 floating holidays
2 personal days
2 volunteer days
Employee referral bonus program.
Compensation
The starting hourly pay range for this position is $24.03 – $26.44 per hour.
The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job‑related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.
#J-18808-Ljbffr