Automotive Repair Specialist I
CarMax Business Services, East Meadow, NY, United States
6102 - East Meadow – 2000 Hempstead Turnpike, East Meadow, New York, 11554
General Summary
Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.
Principle Duties and Responsibilities
Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
Locate, use, and control replacement parts and supply inventories.
Use and control tools and equipment.
Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
Follow CarMax standardized work rules.
Inspect vehicles per CarMax Quality Standards when needed.
Complete state inspections when required.
Maintain workplace cleanliness and organization in accordance with CarMax 5S standards.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing, including opening and closing of repair orders.
Collect service payments and manage payments received for services.
Use proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
Provide functional expertise and leadership to other associates.
Provide general support to other associates and managers in the store, including vehicle assessment, vehicle prepping, vehicle receiving and transferring.
Job Specifications
Complete New Associate Orientation Training – Operations.
Complete Kronos Training for Hourly Associates.
Maintain a current Refrigerant Recycling License.
Maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5) where required by State/Local law.
Read, interpret and transcribe data to maintain accurate records.
Perform multiple duties in a high-energy, fast-paced environment.
Lift objects that weigh as much as 50 lbs.
Speak and listen effectively with customers and associates in person and over the phone.
Demonstrate above average attention to detail.
Manual dexterity in both arms and hands.
Monitor shop compliance with CarMax, OSHA, and EPA policies.
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Working Conditions
Combination of office, shop and outdoor environment. May include working at times in noisy and/or inclement weather conditions.
May require walking or standing for an extended period of time.
Flexible work hours with shifts that may include nights, weekends, and holidays.
Wears CarMax clothing (acquired through company) at all times while working in the store.
Follow all CarMax, OSHA, and EPA standards including the use of Personal Protective Equipment and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Professional Appearance policies.
Hourly rate: $29.60 - $44.40
Benefits
Paid sick, vacation, and holiday time for eligible associates.
Full‑time hourly or commission/incentive eligible associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation time after a 90‑day waiting period, depending on years of continuous service.
Pay for 8 hours for each of a total of 6 paid scheduled holidays per year plus one floating holiday. Holiday Premium Pay may apply if working on a scheduled holiday.
Full‑time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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General Summary
Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.
Principle Duties and Responsibilities
Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
Locate, use, and control replacement parts and supply inventories.
Use and control tools and equipment.
Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
Follow CarMax standardized work rules.
Inspect vehicles per CarMax Quality Standards when needed.
Complete state inspections when required.
Maintain workplace cleanliness and organization in accordance with CarMax 5S standards.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing, including opening and closing of repair orders.
Collect service payments and manage payments received for services.
Use proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
Provide functional expertise and leadership to other associates.
Provide general support to other associates and managers in the store, including vehicle assessment, vehicle prepping, vehicle receiving and transferring.
Job Specifications
Complete New Associate Orientation Training – Operations.
Complete Kronos Training for Hourly Associates.
Maintain a current Refrigerant Recycling License.
Maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5) where required by State/Local law.
Read, interpret and transcribe data to maintain accurate records.
Perform multiple duties in a high-energy, fast-paced environment.
Lift objects that weigh as much as 50 lbs.
Speak and listen effectively with customers and associates in person and over the phone.
Demonstrate above average attention to detail.
Manual dexterity in both arms and hands.
Monitor shop compliance with CarMax, OSHA, and EPA policies.
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Working Conditions
Combination of office, shop and outdoor environment. May include working at times in noisy and/or inclement weather conditions.
May require walking or standing for an extended period of time.
Flexible work hours with shifts that may include nights, weekends, and holidays.
Wears CarMax clothing (acquired through company) at all times while working in the store.
Follow all CarMax, OSHA, and EPA standards including the use of Personal Protective Equipment and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Professional Appearance policies.
Hourly rate: $29.60 - $44.40
Benefits
Paid sick, vacation, and holiday time for eligible associates.
Full‑time hourly or commission/incentive eligible associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation time after a 90‑day waiting period, depending on years of continuous service.
Pay for 8 hours for each of a total of 6 paid scheduled holidays per year plus one floating holiday. Holiday Premium Pay may apply if working on a scheduled holiday.
Full‑time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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