Customer Quality Engineer II
Dover Corporation, Roseville, CA, United States
Customer Quality Engineer II
Location: Roseville, MN, US
Work Arrangement: Onsite
Who We Are
At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting‑edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.
But what sets us apart?
Our people.
We’re a team of problem‑solvers, innovators, and forward‑thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!
Your Role
Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.
Responsibilities
Coordinate responses to product quality customer complaints:
Own assigned customer complaint cases.
Issue initial report to customer with investigation plan and seeking any needed additional information.
Prioritize customer complaint cases and trends.
Verify product defect claim being made by the customer.
Determine appropriate action for customer complaint processing based upon claim verification.
Partner with other functional groups to implement corrective actions as needed.
Maintain all records and documentation of complaint investigations.
Write preliminary and final reports to be sent to the customer.
Partner with sales/marketing teams to resolve customer inquiries.
Work with customers and CPC cross‑functional teams to ensure system‑wide response to customer needs.
Ensure customer quality complaint process functions effectively and meets KPI goals.
Functional supervision of technicians for processing of customer complaints.
Partner with Supplier Quality Engineering team to resolve supplier‑related issues.
Support of external audits, including customer and ISO certification audits.
Develop and improve inspection plans/methods for new or existing processes.
Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
Keep current in the field with internal and external education and training.
Adhere to all safety regulations.
Demonstrate support of CPC core values.
Perform other job duties as assigned to meet business needs.
Qualifications
Basic Requirements
Bachelor’s degree in engineering or equivalent technical field.
Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
Understanding of up‑to‑date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016.
Experience working with data and statistical analysis software such as Minitab.
Passion for improvement and drive for change to meet customer needs.
Experience with automation assembly processes.
Experience with problem solving tools.
Experience with Microsoft Office products.
This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.
Why You’ll Love Working Here
Our Culture
At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees’ growth, well‑being, and success.
Growth & Development
We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer:
Mentorship, hands‑on training, and career development opportunities to help you reach your full potential.
Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
A Co‑Op and intern program in partnership with several universities for hands‑on industry experience.
Recognition programs that celebrate your contributions, from employee loyalty awards to peer‑to‑peer recognition.
Work/Life Balance
Multiple paid‑time off programs, including PTO, company‑paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
Paid Parental Leave so you can focus on what matters most.
Wellness support, including access to in‑person and online advisors for mental, financial, and overall well‑being.
Benefits & Compensation
Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
Health Savings Account (HSA) contributions for eligible plans.
Company‑paid Long‑Term & Short‑Term Disability and Life Insurance for added security.
Onsite gym & wellness programs to help stay active and healthy.
401k plan with automatic employer contributions starting on day one, plus profit‑sharing to invest in your future.
Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings.
Pay Range:
$80,000.00 - $93,000.00 / annual
This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
Bonus Eligibility:
No
Join Us
If you’re ready to be part of an innovative team that values connection and collaboration, we want to hear from you!
We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
This position may be located in: Americas : United States : Minnesota : Roseville
Work Arrangement:Onsite
Job Requisition ID: 66159
Job Function:Quality & Continous Improvement
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Location: Roseville, MN, US
Work Arrangement: Onsite
Who We Are
At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting‑edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.
But what sets us apart?
Our people.
We’re a team of problem‑solvers, innovators, and forward‑thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!
Your Role
Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.
Responsibilities
Coordinate responses to product quality customer complaints:
Own assigned customer complaint cases.
Issue initial report to customer with investigation plan and seeking any needed additional information.
Prioritize customer complaint cases and trends.
Verify product defect claim being made by the customer.
Determine appropriate action for customer complaint processing based upon claim verification.
Partner with other functional groups to implement corrective actions as needed.
Maintain all records and documentation of complaint investigations.
Write preliminary and final reports to be sent to the customer.
Partner with sales/marketing teams to resolve customer inquiries.
Work with customers and CPC cross‑functional teams to ensure system‑wide response to customer needs.
Ensure customer quality complaint process functions effectively and meets KPI goals.
Functional supervision of technicians for processing of customer complaints.
Partner with Supplier Quality Engineering team to resolve supplier‑related issues.
Support of external audits, including customer and ISO certification audits.
Develop and improve inspection plans/methods for new or existing processes.
Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
Keep current in the field with internal and external education and training.
Adhere to all safety regulations.
Demonstrate support of CPC core values.
Perform other job duties as assigned to meet business needs.
Qualifications
Basic Requirements
Bachelor’s degree in engineering or equivalent technical field.
Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
Understanding of up‑to‑date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016.
Experience working with data and statistical analysis software such as Minitab.
Passion for improvement and drive for change to meet customer needs.
Experience with automation assembly processes.
Experience with problem solving tools.
Experience with Microsoft Office products.
This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.
Why You’ll Love Working Here
Our Culture
At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees’ growth, well‑being, and success.
Growth & Development
We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer:
Mentorship, hands‑on training, and career development opportunities to help you reach your full potential.
Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
A Co‑Op and intern program in partnership with several universities for hands‑on industry experience.
Recognition programs that celebrate your contributions, from employee loyalty awards to peer‑to‑peer recognition.
Work/Life Balance
Multiple paid‑time off programs, including PTO, company‑paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
Paid Parental Leave so you can focus on what matters most.
Wellness support, including access to in‑person and online advisors for mental, financial, and overall well‑being.
Benefits & Compensation
Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
Health Savings Account (HSA) contributions for eligible plans.
Company‑paid Long‑Term & Short‑Term Disability and Life Insurance for added security.
Onsite gym & wellness programs to help stay active and healthy.
401k plan with automatic employer contributions starting on day one, plus profit‑sharing to invest in your future.
Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings.
Pay Range:
$80,000.00 - $93,000.00 / annual
This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
Bonus Eligibility:
No
Join Us
If you’re ready to be part of an innovative team that values connection and collaboration, we want to hear from you!
We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
This position may be located in: Americas : United States : Minnesota : Roseville
Work Arrangement:Onsite
Job Requisition ID: 66159
Job Function:Quality & Continous Improvement
#J-18808-Ljbffr