Damage Specialist
Project Resources Group, Austin, TX, United States
As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:
Back Office Processing
Technical Support
Network Infrastructure
Project and Program Management
Outside Plant Damage Cost Recovery Services
With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.
Job Summary
Project Resources Group (PRG) is seeking a highly motivated and detail-oriented
Cable & Telecom Damage Specialist
in the
Austin, TX
area. In this hands‑on role, you will collect, analyze, and review evidence related to third‑party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.
Key Responsibilities
Perform on‑site assessments of underground and aerial cable plant damages.
Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
Professionally photograph and document the damaged scene to accurately portray and determine liability.
Collaborate with the client’s locate company and exchange relevant damage information.
Analyze and review all evidence related to third‑party utility damage for the purpose of determining a liable party.
Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
Work with the client and contractors to obtain and write up job repair costs from the damage.
Compile all case‑related material and email it to the local handling office.
Assist the Claims Recovery team with follow‑up actions after damage site reviews.
Develop and maintain monthly market reporting and lead client meetings to review updates.
Maintain a working knowledge of the entire PRG claims process.
Required Qualifications
Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
Must be willing and able to utilize a personal vehicle for work‑related travel as required.
Must possess strong written and verbal communication skills.
Preferred Qualifications
Proficient in Microsoft Word and comfortable using public or shared computer systems.
Strong analytical and logical reasoning skills.
Familiarity with the cable industry and/or utility locating industry.
Previous experience in the telephone industry, including equipment and job costing is highly desirable.
Background in business operations with a strong attention to detail.
Proven ability to multitask and effectively manage time in a dynamic environment.
Claims background is also a plus.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
Ability to walk and work on uneven terrain and in varying weather conditions.
Ability to occasionally lift and carry up to 25 pounds.
Ability to bend, stoop, or reach as necessary to perform essential job duties.
Compensation and Benefits
We offer a competitive salary ($50,000 – $54,000 based on experience), plus overtime for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:
National mileage reimbursement for vehicle use.
Medical, dental, and vision coverage for employees and dependents.
401(k) retirement plan, with company match after 1 year.
Short‑term disability coverage after 1 year.
Paid time off and holidays.
Additional perks such as company‑paid life insurance, and other supplemental insurances available.
#INDDFI
The pay range for this role is:
50,000 – 54,000 USD per year (Austin, TX)
#J-18808-Ljbffr
Back Office Processing
Technical Support
Network Infrastructure
Project and Program Management
Outside Plant Damage Cost Recovery Services
With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.
Job Summary
Project Resources Group (PRG) is seeking a highly motivated and detail-oriented
Cable & Telecom Damage Specialist
in the
Austin, TX
area. In this hands‑on role, you will collect, analyze, and review evidence related to third‑party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.
Key Responsibilities
Perform on‑site assessments of underground and aerial cable plant damages.
Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
Professionally photograph and document the damaged scene to accurately portray and determine liability.
Collaborate with the client’s locate company and exchange relevant damage information.
Analyze and review all evidence related to third‑party utility damage for the purpose of determining a liable party.
Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
Work with the client and contractors to obtain and write up job repair costs from the damage.
Compile all case‑related material and email it to the local handling office.
Assist the Claims Recovery team with follow‑up actions after damage site reviews.
Develop and maintain monthly market reporting and lead client meetings to review updates.
Maintain a working knowledge of the entire PRG claims process.
Required Qualifications
Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
Must be willing and able to utilize a personal vehicle for work‑related travel as required.
Must possess strong written and verbal communication skills.
Preferred Qualifications
Proficient in Microsoft Word and comfortable using public or shared computer systems.
Strong analytical and logical reasoning skills.
Familiarity with the cable industry and/or utility locating industry.
Previous experience in the telephone industry, including equipment and job costing is highly desirable.
Background in business operations with a strong attention to detail.
Proven ability to multitask and effectively manage time in a dynamic environment.
Claims background is also a plus.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
Ability to walk and work on uneven terrain and in varying weather conditions.
Ability to occasionally lift and carry up to 25 pounds.
Ability to bend, stoop, or reach as necessary to perform essential job duties.
Compensation and Benefits
We offer a competitive salary ($50,000 – $54,000 based on experience), plus overtime for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:
National mileage reimbursement for vehicle use.
Medical, dental, and vision coverage for employees and dependents.
401(k) retirement plan, with company match after 1 year.
Short‑term disability coverage after 1 year.
Paid time off and holidays.
Additional perks such as company‑paid life insurance, and other supplemental insurances available.
#INDDFI
The pay range for this role is:
50,000 – 54,000 USD per year (Austin, TX)
#J-18808-Ljbffr