Patient Services Coordinator (Full-Time, Day Shift) - Highland, IN
Cpousa, Highland, IN, United States
Position Overview
Comprehensive Prosthetics & Orthotics (CPO) is seeking a full-time
Patient Services Coordinator
to support our Peoria clinic. This healthcare administration role functions as a
front desk coordinator, medical receptionist, and patient access specialist
within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in
patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service
, ensuring an organized and compassionate experience from check-in through follow-up.
This position is ideal for candidates with experience in
medical office workflows, outpatient clinic coordination, insurance documentation, HIPAA compliance, and patient management systems
. As the first point of contact, this role directly impacts patient satisfaction, operational efficiency, and revenue cycle support. The successful candidate will combine strong communication skills, attention to detail, and healthcare administrative knowledge to support clinicians, referral sources, and patients across the full continuum of care.
Essential Functions & Responsibilities
Serve as the primary front desk contact for patients, families, and visitors
Manage patient scheduling, appointment coordination, and phone communication
Complete patient intake processes including demographic entry and insurance documentation
Perform insurance verification and explain financial responsibility clearly and professionally
Collect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentation
Support clinicians by coordinating patient flow and ensuring accurate documentation
Assist with billing support, scanning, records management, and administrative tasks
Maintain a clean, organized, and welcoming outpatient clinic environment
Collaborate with referral sources and internal teams to support continuity of care
Participate in training and ongoing professional development
Required Qualifications
High school diploma or equivalent
Authorization to work in the United States
Strong customer service, communication, and organizational skills
Proficiency with computers, office equipment, and data entry systems
Ability to lift up to 50 pounds as required for clinic operations
Preferred Qualifications
3+ years of experience in a healthcare, medical office, patient access, or administrative support role
Experience with insurance verification and patient financial counseling
Familiarity with medical terminology and outpatient clinic workflows
Experience using electronic health record (EHR) or patient management systems
Starting pay:
$19.00 per hour
, adjusted based on experience
Competitive benefits package (details provided during interview process)
Stable, growing healthcare organization with long-term career advancement opportunities
Supportive team environment with training and development
Comprehensive Prosthetics & Orthotics (CPO) is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help individuals regain mobility, confidence, and independence. Our culture emphasizes collaboration, accountability, and service excellence across every clinic we operate.
Equal Employment Opportunity Statement
Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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Comprehensive Prosthetics & Orthotics (CPO) is seeking a full-time
Patient Services Coordinator
to support our Peoria clinic. This healthcare administration role functions as a
front desk coordinator, medical receptionist, and patient access specialist
within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in
patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service
, ensuring an organized and compassionate experience from check-in through follow-up.
This position is ideal for candidates with experience in
medical office workflows, outpatient clinic coordination, insurance documentation, HIPAA compliance, and patient management systems
. As the first point of contact, this role directly impacts patient satisfaction, operational efficiency, and revenue cycle support. The successful candidate will combine strong communication skills, attention to detail, and healthcare administrative knowledge to support clinicians, referral sources, and patients across the full continuum of care.
Essential Functions & Responsibilities
Serve as the primary front desk contact for patients, families, and visitors
Manage patient scheduling, appointment coordination, and phone communication
Complete patient intake processes including demographic entry and insurance documentation
Perform insurance verification and explain financial responsibility clearly and professionally
Collect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentation
Support clinicians by coordinating patient flow and ensuring accurate documentation
Assist with billing support, scanning, records management, and administrative tasks
Maintain a clean, organized, and welcoming outpatient clinic environment
Collaborate with referral sources and internal teams to support continuity of care
Participate in training and ongoing professional development
Required Qualifications
High school diploma or equivalent
Authorization to work in the United States
Strong customer service, communication, and organizational skills
Proficiency with computers, office equipment, and data entry systems
Ability to lift up to 50 pounds as required for clinic operations
Preferred Qualifications
3+ years of experience in a healthcare, medical office, patient access, or administrative support role
Experience with insurance verification and patient financial counseling
Familiarity with medical terminology and outpatient clinic workflows
Experience using electronic health record (EHR) or patient management systems
Starting pay:
$19.00 per hour
, adjusted based on experience
Competitive benefits package (details provided during interview process)
Stable, growing healthcare organization with long-term career advancement opportunities
Supportive team environment with training and development
Comprehensive Prosthetics & Orthotics (CPO) is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help individuals regain mobility, confidence, and independence. Our culture emphasizes collaboration, accountability, and service excellence across every clinic we operate.
Equal Employment Opportunity Statement
Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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