Call Center Representative (MPS)
DermCare Management, Miami, FL, United States
Call Center Representative (MPS)
MPS - Miami Plastic Surgery - Coral Gables - Coral Gables, FL 33134
Overview
Salary Range $18.00 - $20.00 Hourly Position Type Full Time
Description
Miami Plastic Surgery, a premier aesthetic and reconstructive practice, is seeking a polished and service-driven Call Center Representative to support our exceptional patient experience. This role serves as the first point of contact for our discerning clientele and requires a calm, articulate, and detail-oriented professional who understands the importance of discretion, empathy, and white-glove service. The ideal candidate will excel in a high-volume call environment while maintaining a refined, patient-centered approach that aligns with the elevated standards of a luxury medical practice.
As a Call Center Representative, you will act as a trusted liaison between Miami Plastic Surgery and both prospective and established patients. You will manage inbound and outbound communications, coordinate scheduling across multiple providers and locations, and ensure each interaction reflects our commitment to excellence, sophistication, and patient satisfaction.
Key Responsibilities
Serve as a professional and welcoming first point of contact for new and existing patients
Manage high-volume inbound calls with poise, efficiency, and attention to detail
Schedule, confirm, reschedule, and cancel appointments for multiple providers and office locations
Conduct outbound calls to respond to online appointment requests and appointment reminders
Verify insurance participation and follow up on authorizations as needed
Accurately collect and document patient information using scheduling, billing, and EMR systems
Maintain strict compliance with HIPAA and all regulatory standards
Provide clear, confident explanations of procedures, processes, and next steps to patients
Demonstrate discretion, empathy, and professionalism in all patient interactions
Collaborate with leadership and team members to identify service enhancements and operational improvements
Prioritize responsibilities effectively in a fast-paced, high-expectation environment
Qualifications
Minimum of 3 years of call center experience, preferably within healthcare, medical aesthetics, or a luxury service environment
High School Diploma or GED required
Prior experience working under HIPAA, OSHA, and PCI guidelines strongly preferred
Proficiency with healthcare management systems, EMR, scheduling, and billing platforms
Working knowledge of insurance plans including HMO, PPO, and EPO
Strong command of Microsoft Word and Excel with intermediate computer skills
Typing speed of 25 WPM or higher
Exceptional verbal and written communication skills with polished grammar and professional diction
Highly organized, detail-oriented, and able to manage multiple priorities with discretion
Prior medical office scheduling or front-desk experience strongly preferred
Bilingual English/Spanish is a plus
Availability to work MondaySaturday between 7:00 AM and 7:00 PM up to 40 hours per week.
Work Environment & Expectations
Practice office setting supporting a luxury medical brand
Professional attire and elevated workplace standards required
Position requires being seated for the majority of the workday
Collaborative, patient-focused team culture with high expectations for service excellence
DermCare Management Benefits
Comprehensive Medical, Dental, and Vision Insurance
Paid Time Off and Paid Major Holidays
Retirement Plan
Health Savings Account (HSA)
Comfortable, professional, and well-appointed working environment
MPS - Miami Plastic Surgery - Coral Gables - Coral Gables, FL 33134
Overview
Salary Range $18.00 - $20.00 Hourly Position Type Full Time
Description
Miami Plastic Surgery, a premier aesthetic and reconstructive practice, is seeking a polished and service-driven Call Center Representative to support our exceptional patient experience. This role serves as the first point of contact for our discerning clientele and requires a calm, articulate, and detail-oriented professional who understands the importance of discretion, empathy, and white-glove service. The ideal candidate will excel in a high-volume call environment while maintaining a refined, patient-centered approach that aligns with the elevated standards of a luxury medical practice.
As a Call Center Representative, you will act as a trusted liaison between Miami Plastic Surgery and both prospective and established patients. You will manage inbound and outbound communications, coordinate scheduling across multiple providers and locations, and ensure each interaction reflects our commitment to excellence, sophistication, and patient satisfaction.
Key Responsibilities
Serve as a professional and welcoming first point of contact for new and existing patients
Manage high-volume inbound calls with poise, efficiency, and attention to detail
Schedule, confirm, reschedule, and cancel appointments for multiple providers and office locations
Conduct outbound calls to respond to online appointment requests and appointment reminders
Verify insurance participation and follow up on authorizations as needed
Accurately collect and document patient information using scheduling, billing, and EMR systems
Maintain strict compliance with HIPAA and all regulatory standards
Provide clear, confident explanations of procedures, processes, and next steps to patients
Demonstrate discretion, empathy, and professionalism in all patient interactions
Collaborate with leadership and team members to identify service enhancements and operational improvements
Prioritize responsibilities effectively in a fast-paced, high-expectation environment
Qualifications
Minimum of 3 years of call center experience, preferably within healthcare, medical aesthetics, or a luxury service environment
High School Diploma or GED required
Prior experience working under HIPAA, OSHA, and PCI guidelines strongly preferred
Proficiency with healthcare management systems, EMR, scheduling, and billing platforms
Working knowledge of insurance plans including HMO, PPO, and EPO
Strong command of Microsoft Word and Excel with intermediate computer skills
Typing speed of 25 WPM or higher
Exceptional verbal and written communication skills with polished grammar and professional diction
Highly organized, detail-oriented, and able to manage multiple priorities with discretion
Prior medical office scheduling or front-desk experience strongly preferred
Bilingual English/Spanish is a plus
Availability to work MondaySaturday between 7:00 AM and 7:00 PM up to 40 hours per week.
Work Environment & Expectations
Practice office setting supporting a luxury medical brand
Professional attire and elevated workplace standards required
Position requires being seated for the majority of the workday
Collaborative, patient-focused team culture with high expectations for service excellence
DermCare Management Benefits
Comprehensive Medical, Dental, and Vision Insurance
Paid Time Off and Paid Major Holidays
Retirement Plan
Health Savings Account (HSA)
Comfortable, professional, and well-appointed working environment