Front Desk Agent

CIVANA Wellness Opportunity

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
Accomplishments include:
2026 Newsweek's World's Most Extraordinary Spas
2026 The Zoe Report Readers' Choice Awards: #5 Best U.S. Yoga Retreat
2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
2025, 2024, 2023 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
2025, 2024, 2023 TripAdvisor Traveler's Choice Award
2025, 2024, 2023 U.S. News & World Report - Best Hotels in the US
2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
2024 Reader's Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
2024, 2023, 2022 OpenTable Diners' Choice Award
2023 Women's Health Travel Awards - Best Yoga Retreat in the World
2023 Men's Health Travel Awards - Top Relaxation Destination
AAA Four Diamond Rating
AAA Inspector's Best of Housekeeping Award
Why You'll Love Working at CIVANA:
Complimentary access to wellness classes & programming
Complimentary shift meal
Team member referral bonus
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Retirement plan with Employer Matching
Ideal Candidates for Front Desk or Guest Experience:
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.
Open availability all days is required all days of the week, including weekends and holidays, between the hours of 6:00am - 10:30pm.
As a Guest Experience Guide (Front Desk) you will be responsible for:
Check guests in and out of their rooms
Assist guests with planning their Wellness Journey classes
Take reservations on the phone
Arrange transportation for guests
Qualifications:
Previous customer service experience required.
Previous hotel/resort experience a plus, but not required.
Willing and able to work all shifts including weekends/holidays
Must have reliable transportation
Be able to work in a standing position for long periods of time
Passion for wellness