Front End Manager-Sitka

Locations 1867 Halibut Point Rd, Sitka, AK, 99835, US

Banner Safeway

Union Status Non-Union

Job Description
PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.

Responsibilities

Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.

Handles customer relations in a positive manner, including effective resolution of customer complaints.

Promotes Albertsons/Safeway’s philosophy of personalized service.

Provides fast, friendly, courteous and legendary customer service.

Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.

Engages in suggestive selling and other sales techniques.

Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.

Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).

Ensures front-end is fully operational and projects a positive image.

Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.

Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.

Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.

Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.

Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

Responsible for maintaining a constant awareness of customer and employee safety.

Enforces dress and grooming standards for all employees.

Assists with controlling shrink.

Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Other necessary and required duties as directed and required.

Qualifications

Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.

Ability to professionally handle difficult situations while projecting a positive image.

Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.

Ability to stand or walk for long periods of time and ability to move quickly.

Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.

Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.

Ability to supervise others, analyze and gather facts for recommending disciplinary action.

Ability to make hiring or promotion decisions.

Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.

Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.

Ability to present a positive image to the public.

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Knowledge of basic mathematics and weights and measures.

Work Environment
Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

Safety‑Sensitive Position
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Pay Transparency
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick payand PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Equal Opportunity Employment
Albertsons is an Equal Opportunity Employer.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Job Info

Job Identification 703146

Job Category Retail, Store Ops

Posting Date 04/23/2026, 10:39 PM

Locations 1867 Halibut Point Rd, Sitka, AK, 99835, US

#J-18808-Ljbffr