Senior Systems Analyst
Synergy ECP, Washington, District of Columbia, United States
NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close‑knit team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available.
System Analyst – Enterprise Platform Delivery
Role Overview
The System Analyst supports the delivery and onboarding of applications within a multi‑tenant, high‑availability enterprise platform undergoing active migration from legacy systems. This role operates in a complex, dependency‑driven environment, partnering with application teams, platform engineering, database services, and security stakeholders. The analyst ensures requirements are clearly defined, processes are structured, and onboarding pathways are executable. The position is essential for efficient customer onboarding and maintaining delivery momentum in a fast‑paced, high‑visibility setting. Success requires strong analytical thinking, adaptability, and the ability to turn ambiguity into actionable outcomes.
Key Responsibilities
Customer Engagement & Requirements
Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
Translate customer needs into actionable inputs for engineering, platform, and support teams.
Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.
Requirements & Process Documentation
Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
Document system interactions, dependencies, and data flows between legacy and target environments.
Ensure documentation is structured, accessible, and usable by both technical and non‑technical stakeholders.
Delivery Coordination & Execution Support
Align requirements with ongoing delivery activities.
Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
Help maintain visibility into work status, upcoming activities, and handoffs.
Risk & Dependency Awareness
Identify and surface cross‑team dependencies that may impact onboarding or migration timelines.
Highlight gaps, blockers, or misalignments early for timely resolution.
Support mitigation planning by ensuring dependencies are clearly understood and tracked.
Success in This Role
Customer onboarding processes are clear, repeatable, and executed smoothly.
Requirements are well‑defined, reducing confusion and enabling efficient delivery.
Cross‑team dependencies are visible and proactively managed.
Stakeholders have confidence in timelines and expectations.
Documentation supports continuity and reduces reliance on tribal knowledge.
The role contributes to predictable, steady progress across migration and onboarding efforts.
Required Qualifications
Active Top Secret clearance.
Ability to work onsite 3–4 days per week in Washington, DC.
Experience gathering and translating business and technical requirements in complex IT environments.
Strong analytical and problem‑solving skills in ambiguous situations.
Experience documenting workflows, process maps, and system interactions.
Ability to engage with both technical and non‑technical stakeholders.
Strong organizational skills with attention to detail and follow‑through.
Preferred Qualifications
Experience with enterprise platform environments or shared services models.
Familiarity with cloud platforms or modern application hosting environments.
Experience supporting system migrations or onboarding efforts.
Understanding of database, platform, and security coordination in IT delivery.
Experience in federal or highly regulated environments.
Working Environment & Expectations
This role operates in a fast‑paced, high‑visibility environment requiring coordination across multiple teams. The ecosystem is highly interdependent, demanding quick understanding of context, adaptability, and alignment across stakeholders. Success requires comfort with complexity, proactive communication, and a focus on driving clarity and structure amid ambiguity.
Security Clearance requirement
Must possess active TS/SCI clearance to be considered for this role.
Other Requirements
U.S. Citizenship.
Compensation Spotlight
For this role, the typical salary range starts at $110,000 and stretches up to $140,000. Compensation is competitive and based on experience and qualifications.
Health & Retirement
We offer a comprehensive health benefits package and 401(k) retirement plan. Additional resources include wellness programs and support through our healthcare provider.
Education
Individual growth is a priority. Employees are encouraged to take advantage of company‑sponsored continuing education programs to pursue degrees or certifications.
Work/Life Balance
A healthy work/life balance is essential. We offer generous paid time off, 10 paid holidays a year, and flexible work options.
Philanthropy
We annually participate in volunteer and charitable activities, encouraging employees to support causes they care about.
NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
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System Analyst – Enterprise Platform Delivery
Role Overview
The System Analyst supports the delivery and onboarding of applications within a multi‑tenant, high‑availability enterprise platform undergoing active migration from legacy systems. This role operates in a complex, dependency‑driven environment, partnering with application teams, platform engineering, database services, and security stakeholders. The analyst ensures requirements are clearly defined, processes are structured, and onboarding pathways are executable. The position is essential for efficient customer onboarding and maintaining delivery momentum in a fast‑paced, high‑visibility setting. Success requires strong analytical thinking, adaptability, and the ability to turn ambiguity into actionable outcomes.
Key Responsibilities
Customer Engagement & Requirements
Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
Translate customer needs into actionable inputs for engineering, platform, and support teams.
Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.
Requirements & Process Documentation
Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
Document system interactions, dependencies, and data flows between legacy and target environments.
Ensure documentation is structured, accessible, and usable by both technical and non‑technical stakeholders.
Delivery Coordination & Execution Support
Align requirements with ongoing delivery activities.
Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
Help maintain visibility into work status, upcoming activities, and handoffs.
Risk & Dependency Awareness
Identify and surface cross‑team dependencies that may impact onboarding or migration timelines.
Highlight gaps, blockers, or misalignments early for timely resolution.
Support mitigation planning by ensuring dependencies are clearly understood and tracked.
Success in This Role
Customer onboarding processes are clear, repeatable, and executed smoothly.
Requirements are well‑defined, reducing confusion and enabling efficient delivery.
Cross‑team dependencies are visible and proactively managed.
Stakeholders have confidence in timelines and expectations.
Documentation supports continuity and reduces reliance on tribal knowledge.
The role contributes to predictable, steady progress across migration and onboarding efforts.
Required Qualifications
Active Top Secret clearance.
Ability to work onsite 3–4 days per week in Washington, DC.
Experience gathering and translating business and technical requirements in complex IT environments.
Strong analytical and problem‑solving skills in ambiguous situations.
Experience documenting workflows, process maps, and system interactions.
Ability to engage with both technical and non‑technical stakeholders.
Strong organizational skills with attention to detail and follow‑through.
Preferred Qualifications
Experience with enterprise platform environments or shared services models.
Familiarity with cloud platforms or modern application hosting environments.
Experience supporting system migrations or onboarding efforts.
Understanding of database, platform, and security coordination in IT delivery.
Experience in federal or highly regulated environments.
Working Environment & Expectations
This role operates in a fast‑paced, high‑visibility environment requiring coordination across multiple teams. The ecosystem is highly interdependent, demanding quick understanding of context, adaptability, and alignment across stakeholders. Success requires comfort with complexity, proactive communication, and a focus on driving clarity and structure amid ambiguity.
Security Clearance requirement
Must possess active TS/SCI clearance to be considered for this role.
Other Requirements
U.S. Citizenship.
Compensation Spotlight
For this role, the typical salary range starts at $110,000 and stretches up to $140,000. Compensation is competitive and based on experience and qualifications.
Health & Retirement
We offer a comprehensive health benefits package and 401(k) retirement plan. Additional resources include wellness programs and support through our healthcare provider.
Education
Individual growth is a priority. Employees are encouraged to take advantage of company‑sponsored continuing education programs to pursue degrees or certifications.
Work/Life Balance
A healthy work/life balance is essential. We offer generous paid time off, 10 paid holidays a year, and flexible work options.
Philanthropy
We annually participate in volunteer and charitable activities, encouraging employees to support causes they care about.
NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
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