CCaaS Platform Architect & Delivery Leader

Thecentermemphis in Memphis, Tennessee is seeking a professional to manage CCaaS platform strategy and architecture. The ideal candidate should have a Bachelor's degree in Computer Science and 4–6 years of relevant experience, particularly with leading CCaaS platforms such as Genesys Cloud and NICE CXone. Key responsibilities include developing the platform roadmap and ensuring integration with CRM technologies. Strong leadership, Agile methodologies expertise, and a customer-centric mindset are essential for this role.
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