Retail Experience Manager
Aramark, Boston, MA, United States
Job Summary
The Retail Manager is responsible for operations of the assigned retail location, ensuring efficient store operations in line with Aramark’s policies and client contract, coordinating guest services, merchandising, inventory, purchasing, and overall fulfillment of operational needs.
Compensation Data
Salary range: $65,000 to $70,000.
Benefits: comprehensive medical, dental, vision, and work/life resources; retirement savings plan (401(k)); paid days off including parental leave and disability coverage. Benefits vary by location.
Job Responsibilities
Manage non-selling aspects of retail operation including inventory, warehouse, receiving, ticketing, and distribution.
Work with HR to hire staff, ensure accurate staffing for events or store operations, and stay within payroll budget.
Develop and train customer service programs and product knowledge.
Maintain accurate opening and closing procedures, including cash and credit card accountability, and security requirements.
Address and resolve customer issues.
Verify accountability reports of financial transactions, including sales and merchandise transfers.
Periodically check and verify accurate ticketing of merchandise.
Lead periodic physical inventories and address count discrepancies.
Maintain effective client and customer rapport for mutually beneficial relationships.
Adapt to evolving job duties as needed.
Qualifications
2-4 years of experience or equivalent education and experience.
Bachelor's degree or equivalent in business or related field.
Proficient with Microsoft Office and Point of Sale systems.
Ability to work a flexible, event-based schedule with some evenings and weekends.
Strong organizational skills.
Profit and loss (P&L) accountability and/or contract-managed service experience preferred.
Excellent customer service skills, adhering to Aramark's standard service mode.
EEO Statement
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
Fair Chance Employment
Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance where applicable.
#J-18808-Ljbffr
The Retail Manager is responsible for operations of the assigned retail location, ensuring efficient store operations in line with Aramark’s policies and client contract, coordinating guest services, merchandising, inventory, purchasing, and overall fulfillment of operational needs.
Compensation Data
Salary range: $65,000 to $70,000.
Benefits: comprehensive medical, dental, vision, and work/life resources; retirement savings plan (401(k)); paid days off including parental leave and disability coverage. Benefits vary by location.
Job Responsibilities
Manage non-selling aspects of retail operation including inventory, warehouse, receiving, ticketing, and distribution.
Work with HR to hire staff, ensure accurate staffing for events or store operations, and stay within payroll budget.
Develop and train customer service programs and product knowledge.
Maintain accurate opening and closing procedures, including cash and credit card accountability, and security requirements.
Address and resolve customer issues.
Verify accountability reports of financial transactions, including sales and merchandise transfers.
Periodically check and verify accurate ticketing of merchandise.
Lead periodic physical inventories and address count discrepancies.
Maintain effective client and customer rapport for mutually beneficial relationships.
Adapt to evolving job duties as needed.
Qualifications
2-4 years of experience or equivalent education and experience.
Bachelor's degree or equivalent in business or related field.
Proficient with Microsoft Office and Point of Sale systems.
Ability to work a flexible, event-based schedule with some evenings and weekends.
Strong organizational skills.
Profit and loss (P&L) accountability and/or contract-managed service experience preferred.
Excellent customer service skills, adhering to Aramark's standard service mode.
EEO Statement
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
Fair Chance Employment
Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance where applicable.
#J-18808-Ljbffr