Security Platform Engineer
Proofpoint, Houston, TX, United States
Security Platform Engineer (Hybrid)
Responsible for providing managed application support for Proofpoint email security platforms (PPS, TAP, TRAP/CTR) and supporting the AWS infrastructure hosting these services.
Key Responsibilities
Provide operational support for Proofpoint email security platforms including PPS, TAP, and TRAP/CTR.
Monitor platform health, alerts, and service performance.
Troubleshoot application and configuration issues.
Implement customer requests such as policy updates, routing changes, and feature enablement.
Act as an escalation point for complex customer and platform issues.
Participate in on‑call rotation and incident response.
Collaborate with Engineering and Professional Services during customer onboarding and transitions to steady‑state support.
AWS Infrastructure Support & SME Responsibilities
Serve as the primary AWS Subject Matter Expert for the MTPS team.
Support and troubleshoot AWS infrastructure hosting Proofpoint services, including EC2 instances, auto‑scaling, VPCs, subnets, routing, security groups, load balancers, S3, EBS, IAM roles, and CloudWatch.
Perform initial triage of AWS‑related incidents and coordinate escalation.
Validate infrastructure health during and after deployments led by Professional Services.
Support approved infrastructure changes following change‑management processes.
Create and maintain AWS operational documentation and runbooks for MTPS.
Identify reliability, monitoring, and security gaps and recommend improvements.
Qualifications
Required
5+ years of experience in security engineering, managed services, or enterprise technical support.
Hands‑on experience supporting Proofpoint email security platforms in production environments.
Operational experience supporting AWS‑based infrastructure.
Strong understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls).
Experience supporting Linux and Windows systems.
Strong troubleshooting, documentation, and communication skills.
Preferred
AWS certification (Solutions Architect – Associate, SysOps Administrator, or equivalent).
Experience supporting SaaS or managed security services in AWS.
Scripting or automation experience (Python or Bash).
Industry certifications such as Security+, Network+, or CISSP.
Benefits
Competitive compensation
Comprehensive benefits
Base Pay Ranges
SF Bay Area, New York City Metro Area: 111,300.00 - 174,900.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 93,300.00 - 146,630.00 USD
All other cities and states excluding those listed above: 83,600.00 - 131,340.00 USD
Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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Responsible for providing managed application support for Proofpoint email security platforms (PPS, TAP, TRAP/CTR) and supporting the AWS infrastructure hosting these services.
Key Responsibilities
Provide operational support for Proofpoint email security platforms including PPS, TAP, and TRAP/CTR.
Monitor platform health, alerts, and service performance.
Troubleshoot application and configuration issues.
Implement customer requests such as policy updates, routing changes, and feature enablement.
Act as an escalation point for complex customer and platform issues.
Participate in on‑call rotation and incident response.
Collaborate with Engineering and Professional Services during customer onboarding and transitions to steady‑state support.
AWS Infrastructure Support & SME Responsibilities
Serve as the primary AWS Subject Matter Expert for the MTPS team.
Support and troubleshoot AWS infrastructure hosting Proofpoint services, including EC2 instances, auto‑scaling, VPCs, subnets, routing, security groups, load balancers, S3, EBS, IAM roles, and CloudWatch.
Perform initial triage of AWS‑related incidents and coordinate escalation.
Validate infrastructure health during and after deployments led by Professional Services.
Support approved infrastructure changes following change‑management processes.
Create and maintain AWS operational documentation and runbooks for MTPS.
Identify reliability, monitoring, and security gaps and recommend improvements.
Qualifications
Required
5+ years of experience in security engineering, managed services, or enterprise technical support.
Hands‑on experience supporting Proofpoint email security platforms in production environments.
Operational experience supporting AWS‑based infrastructure.
Strong understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls).
Experience supporting Linux and Windows systems.
Strong troubleshooting, documentation, and communication skills.
Preferred
AWS certification (Solutions Architect – Associate, SysOps Administrator, or equivalent).
Experience supporting SaaS or managed security services in AWS.
Scripting or automation experience (Python or Bash).
Industry certifications such as Security+, Network+, or CISSP.
Benefits
Competitive compensation
Comprehensive benefits
Base Pay Ranges
SF Bay Area, New York City Metro Area: 111,300.00 - 174,900.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 93,300.00 - 146,630.00 USD
All other cities and states excluding those listed above: 83,600.00 - 131,340.00 USD
Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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