Admissions Specialist
Minnesota Council of Nonprofits, Richfield, MN, United States
Job Type
Full-time
Schedule
Monday through Friday during standard business hours. This position is expected to be onsite, with one day per week work from home optional. Willing and able to travel locally and regionally. Some evening and weekend work is required.
Job Summary
The Admissions Specialist is responsible for leading MICC’s proactive admissions and recruitment efforts by cultivating interest, qualifying prospective participants, and driving enrollment across all MICC programs. Some travel is required for this position.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualify and Engage Prospective Participants
Respond to inquiries with timely, personalized outreach to assess fit, readiness, and interest level
Conduct informational meetings and intake consultations to understand goals, learning profiles, and support needs
Utilize lead qualification systems to determine progression through the admissions funnel
Recruitment and Outreach
Plan and execute annual recruitment strategies and calendar in alignment with MICC's enrollment goals
Represent MICC at fairs, conferences, schools, and community partner events—locally and regionally
Organize and lead internal recruitment events including open houses, information sessions, tours, and admit days
Cultivate relationships with referral sources and community partners to build a pipeline of prospective applicants
Customer Experience and Relationship Management
Serve as the primary point of contact for families, guiding them through the admissions, financial aid, and enrollment process
Deliver an exceptional customer experience with frequent follow-ups, clear communication, and warm relationship-building
Partner with participant and family ambassadors to enhance peer-to-peer engagement
Enrollment Process and Data Management
Maintain accurate data within the admissions CRM; manage all records related to inquiry, application, and enrollment
Administer MICC’s internal financial assistance application process including document tracking and award communications
Generate reports and dashboards to monitor progress toward recruitment goals and inform strategic decisions
Participate in the Admissions Committee as a voting member, contributing insight during applicant review
Team Collaboration and Operations
Work closely with colleagues in Admissions, Marketing, Program, and Financial Services to ensure seamless handoffs and communication
Assist with department operations including system updates, scheduling, travel planning, and special projects
Regularly review and improve admissions procedures and documentation
Other duties as assigned
Education & Experience
Bachelor’s degree in Communications, Marketing, Education, Non-Profit Management, or related field preferred
2-4 years of experience in recruitment, sales, admissions, or customer engagement roles
Must have database management experience and proficiency in using Microsoft Office products or similar (Outlook, Word, Excel, PowerPoint, etc.)
Experience working with neurodiverse populations or people with learning differences is a plus
Must be able to perform overnight travel and possess a valid Minnesota driver's license
Skills & Abilities
Strong interpersonal skills; ability to quickly establish trust and communicate with empathy and clarity and demonstrates strong active listening skills
Proven ability to meet recruitment goals and manage a dynamic pipeline of prospects
Excellent written and verbal communication; public speaking experience preferred
Highly organized with exceptional attention to detail and time management skills
Comfortable with databases, CRMs, and Microsoft Office Suite
Strong initiative and problem-solving skills with a customer-service orientation
Ability to travel and work occasional evenings/weekends
Benefits
MICC offers a competitive salary and an incredible benefits package, including, but not limited to:
Medical and Dental Insurance*
Vision Insurance
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Basic Life Insurance & Accidental Death and Dismemberment (AD&D) Insurance
Long-Term Disability (LTD) Insurance**
403(b) Retirement Plans***
Voluntary plans including Vision, additional Life & AD&D Insurance, Critical Illness, Accident Insurance, and Hospital Insurance
*MICC pays a significant percentage of the cost
**MICC pays the premiums for LTD
***100% immediate vesting with 4% Safe Harbor Match (if the employee contributes 5%)
Paid Time Off (PTO)
MICC offers a generous amount of Paid Time Off (PTO):
176 hours / 22 days (prorated upon start date) of paid vacation time
80 hours / 10 days (accrued at 3.33 hours per pay period) of paid sick time
80 hours / 10 days (holiday schedule available upon request) of paid holidays
8 hours / 1 day for floating holiday
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Full-time
Schedule
Monday through Friday during standard business hours. This position is expected to be onsite, with one day per week work from home optional. Willing and able to travel locally and regionally. Some evening and weekend work is required.
Job Summary
The Admissions Specialist is responsible for leading MICC’s proactive admissions and recruitment efforts by cultivating interest, qualifying prospective participants, and driving enrollment across all MICC programs. Some travel is required for this position.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualify and Engage Prospective Participants
Respond to inquiries with timely, personalized outreach to assess fit, readiness, and interest level
Conduct informational meetings and intake consultations to understand goals, learning profiles, and support needs
Utilize lead qualification systems to determine progression through the admissions funnel
Recruitment and Outreach
Plan and execute annual recruitment strategies and calendar in alignment with MICC's enrollment goals
Represent MICC at fairs, conferences, schools, and community partner events—locally and regionally
Organize and lead internal recruitment events including open houses, information sessions, tours, and admit days
Cultivate relationships with referral sources and community partners to build a pipeline of prospective applicants
Customer Experience and Relationship Management
Serve as the primary point of contact for families, guiding them through the admissions, financial aid, and enrollment process
Deliver an exceptional customer experience with frequent follow-ups, clear communication, and warm relationship-building
Partner with participant and family ambassadors to enhance peer-to-peer engagement
Enrollment Process and Data Management
Maintain accurate data within the admissions CRM; manage all records related to inquiry, application, and enrollment
Administer MICC’s internal financial assistance application process including document tracking and award communications
Generate reports and dashboards to monitor progress toward recruitment goals and inform strategic decisions
Participate in the Admissions Committee as a voting member, contributing insight during applicant review
Team Collaboration and Operations
Work closely with colleagues in Admissions, Marketing, Program, and Financial Services to ensure seamless handoffs and communication
Assist with department operations including system updates, scheduling, travel planning, and special projects
Regularly review and improve admissions procedures and documentation
Other duties as assigned
Education & Experience
Bachelor’s degree in Communications, Marketing, Education, Non-Profit Management, or related field preferred
2-4 years of experience in recruitment, sales, admissions, or customer engagement roles
Must have database management experience and proficiency in using Microsoft Office products or similar (Outlook, Word, Excel, PowerPoint, etc.)
Experience working with neurodiverse populations or people with learning differences is a plus
Must be able to perform overnight travel and possess a valid Minnesota driver's license
Skills & Abilities
Strong interpersonal skills; ability to quickly establish trust and communicate with empathy and clarity and demonstrates strong active listening skills
Proven ability to meet recruitment goals and manage a dynamic pipeline of prospects
Excellent written and verbal communication; public speaking experience preferred
Highly organized with exceptional attention to detail and time management skills
Comfortable with databases, CRMs, and Microsoft Office Suite
Strong initiative and problem-solving skills with a customer-service orientation
Ability to travel and work occasional evenings/weekends
Benefits
MICC offers a competitive salary and an incredible benefits package, including, but not limited to:
Medical and Dental Insurance*
Vision Insurance
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Basic Life Insurance & Accidental Death and Dismemberment (AD&D) Insurance
Long-Term Disability (LTD) Insurance**
403(b) Retirement Plans***
Voluntary plans including Vision, additional Life & AD&D Insurance, Critical Illness, Accident Insurance, and Hospital Insurance
*MICC pays a significant percentage of the cost
**MICC pays the premiums for LTD
***100% immediate vesting with 4% Safe Harbor Match (if the employee contributes 5%)
Paid Time Off (PTO)
MICC offers a generous amount of Paid Time Off (PTO):
176 hours / 22 days (prorated upon start date) of paid vacation time
80 hours / 10 days (accrued at 3.33 hours per pay period) of paid sick time
80 hours / 10 days (holiday schedule available upon request) of paid holidays
8 hours / 1 day for floating holiday
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