Principal Vendor Manager
T-Mobile, Irving, TX, United States
Job Overview
The Principal Vendor Manager is a strategic leader responsible for managing and optimizing multiple, large-scale partnerships with key suppliers, including all associated processes. This includes enforcing robust contract terms, using advanced systems, and implementing new technologies to drive supplier performance, continuous process improvement and cost controls. The role facilitates communication channels with internal teams to proactively share information and resolve operational and functional escalations. It also provides guidance and peer leadership on vendor management procedures to ensure consistent, excellent vendor management across the organization.
Job Responsibilities
Represent T‑Mobile as a lead contact with the vendor for performance, escalations and resolution. Build and maintain relationships with vendors to align and manage expectations of services delivery/reliability. Serve as the communication point for escalations to resolve vendor delivery/reliability issues.
Standardize repair KPIs and reporting dashboards across OEMs. Drive accountability, from both T‑Mobile and vendors, regarding implementation, service levels and adherence to T‑Mobile contractual obligations. Use performance data to identify trends, recommend and implement actions that deliver strategic improvements in vendor performance.
Proactively identify cost optimization opportunities and lead commercial negotiations to achieve savings, value creation and long‑term financial sustainability. Drive automation and digital integration – use diagnostic outcomes to drive the most favorable repair options. Lead cost reduction initiatives across labor, parts, logistics, warranty and scrap. Identify and eliminate cost leakage in repair and reverse logistics processes. Pilot new repair models.
Contribute to strategic objectives and planning through expertise in vendor relations, operations and supply‑chain management.
Facilitate effective communication channels between internal teams and suppliers to proactively share information and resolve operational issues. Lead root‑cause analysis initiatives across vendors to reduce repeat failure rates.
Collaborate with internal business partners to ensure ongoing communication and cooperation between vendor management and operations with a focus on vendor performance and managing cost while maintaining satisfactory service levels regarding device availability. Coordinate activities/communication between internal teams and vendors. Partner with leadership to determine areas of improvement on service reliability, cost savings and quality improvement. Identify and propose alternative solutions to upper management regarding service delivery/operating issues.
Education and Work Experience
Bachelor’s Degree and 7 years of related work experience (Required).
Accepted areas of study include Business Administration, Supply Chain Management or related field (Preferred).
7‑10 years of managing and optimizing large‑scale partnerships with key suppliers in a telecommunications or related industry (Preferred).
7‑10 years of implementing new technologies and systems for supplier performance and process improvement (Preferred).
7‑10 years of leading cross‑functional teams to resolve operational and functional escalations in vendor management (Preferred).
Knowledge, Skills and Abilities
Vendor Management – expertise in managing and optimizing relationships with key suppliers to enforce contract terms and improve supplier performance (Required).
Strategic Thinking – ability to develop strategies that align with the company’s objectives and enhance vendor relations (Required).
Negotiation – strong negotiation skills to secure favorable terms and manage costs effectively in supplier contracts (Required).
Project Management – proficiency in managing large‑scale projects, including the implementation of new technologies and process improvements (Required).
Telecommunications – in‑depth knowledge of the telecommunications industry to effectively manage vendor relationships and technology implementations (Required).
Leadership – ability to provide guidance and leadership to peers and teams, fostering best practices in vendor management (Required).
Problem Solving – capability to identify and resolve operational and functional issues swiftly and effectively (Required).
Analytics – strong analytical skills to assess vendor performance data and drive continuous improvement (Required).
Cross‑Functional Relationships – ability to collaborate with various internal teams to ensure alignment and effective communication regarding vendor management (Required).
Process Improvement – experience in implementing process enhancements to optimize vendor management operations (Required).
Licenses and Certifications
Certified Supply Chain Professional (CSCP) – preferred.
Project Management Professional (PMP) – preferred.
Certified Professional in Supply Management (CPSM) – preferred.
Additional Requirements
At least 18 years of age.
Legally authorized to work in the United States.
Travel
Travel Required: No.
Regulated Position
DOT Regulated: No. Safety Sensitive: No.
Pay
The base pay range for this role in Irving, TX is $112,300 – $151,900.
Corporate bonus target: 20%.
The actual starting pay will vary within the available range based on location, qualifications and experience.
Benefits
Employees have access to medical, dental and vision coverage, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and paid holidays, parental and family leave, childcare subsidy, tuition assistance and many voluntary insurance options. Eligible employees can also receive mobile service discounts, pet insurance and commuter programs.
Equal Opportunity Employer
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation for Individuals with Disabilities
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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The Principal Vendor Manager is a strategic leader responsible for managing and optimizing multiple, large-scale partnerships with key suppliers, including all associated processes. This includes enforcing robust contract terms, using advanced systems, and implementing new technologies to drive supplier performance, continuous process improvement and cost controls. The role facilitates communication channels with internal teams to proactively share information and resolve operational and functional escalations. It also provides guidance and peer leadership on vendor management procedures to ensure consistent, excellent vendor management across the organization.
Job Responsibilities
Represent T‑Mobile as a lead contact with the vendor for performance, escalations and resolution. Build and maintain relationships with vendors to align and manage expectations of services delivery/reliability. Serve as the communication point for escalations to resolve vendor delivery/reliability issues.
Standardize repair KPIs and reporting dashboards across OEMs. Drive accountability, from both T‑Mobile and vendors, regarding implementation, service levels and adherence to T‑Mobile contractual obligations. Use performance data to identify trends, recommend and implement actions that deliver strategic improvements in vendor performance.
Proactively identify cost optimization opportunities and lead commercial negotiations to achieve savings, value creation and long‑term financial sustainability. Drive automation and digital integration – use diagnostic outcomes to drive the most favorable repair options. Lead cost reduction initiatives across labor, parts, logistics, warranty and scrap. Identify and eliminate cost leakage in repair and reverse logistics processes. Pilot new repair models.
Contribute to strategic objectives and planning through expertise in vendor relations, operations and supply‑chain management.
Facilitate effective communication channels between internal teams and suppliers to proactively share information and resolve operational issues. Lead root‑cause analysis initiatives across vendors to reduce repeat failure rates.
Collaborate with internal business partners to ensure ongoing communication and cooperation between vendor management and operations with a focus on vendor performance and managing cost while maintaining satisfactory service levels regarding device availability. Coordinate activities/communication between internal teams and vendors. Partner with leadership to determine areas of improvement on service reliability, cost savings and quality improvement. Identify and propose alternative solutions to upper management regarding service delivery/operating issues.
Education and Work Experience
Bachelor’s Degree and 7 years of related work experience (Required).
Accepted areas of study include Business Administration, Supply Chain Management or related field (Preferred).
7‑10 years of managing and optimizing large‑scale partnerships with key suppliers in a telecommunications or related industry (Preferred).
7‑10 years of implementing new technologies and systems for supplier performance and process improvement (Preferred).
7‑10 years of leading cross‑functional teams to resolve operational and functional escalations in vendor management (Preferred).
Knowledge, Skills and Abilities
Vendor Management – expertise in managing and optimizing relationships with key suppliers to enforce contract terms and improve supplier performance (Required).
Strategic Thinking – ability to develop strategies that align with the company’s objectives and enhance vendor relations (Required).
Negotiation – strong negotiation skills to secure favorable terms and manage costs effectively in supplier contracts (Required).
Project Management – proficiency in managing large‑scale projects, including the implementation of new technologies and process improvements (Required).
Telecommunications – in‑depth knowledge of the telecommunications industry to effectively manage vendor relationships and technology implementations (Required).
Leadership – ability to provide guidance and leadership to peers and teams, fostering best practices in vendor management (Required).
Problem Solving – capability to identify and resolve operational and functional issues swiftly and effectively (Required).
Analytics – strong analytical skills to assess vendor performance data and drive continuous improvement (Required).
Cross‑Functional Relationships – ability to collaborate with various internal teams to ensure alignment and effective communication regarding vendor management (Required).
Process Improvement – experience in implementing process enhancements to optimize vendor management operations (Required).
Licenses and Certifications
Certified Supply Chain Professional (CSCP) – preferred.
Project Management Professional (PMP) – preferred.
Certified Professional in Supply Management (CPSM) – preferred.
Additional Requirements
At least 18 years of age.
Legally authorized to work in the United States.
Travel
Travel Required: No.
Regulated Position
DOT Regulated: No. Safety Sensitive: No.
Pay
The base pay range for this role in Irving, TX is $112,300 – $151,900.
Corporate bonus target: 20%.
The actual starting pay will vary within the available range based on location, qualifications and experience.
Benefits
Employees have access to medical, dental and vision coverage, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and paid holidays, parental and family leave, childcare subsidy, tuition assistance and many voluntary insurance options. Eligible employees can also receive mobile service discounts, pet insurance and commuter programs.
Equal Opportunity Employer
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation for Individuals with Disabilities
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
#J-18808-Ljbffr