Part-Time Customer Experience Specialist I
RCB Bank, Wichita, KS, United States
Part-Time Customer Experience Specialist I
Support Services, 300 W Patti Page Blvd, Claremore, Oklahoma, United States of America
Vinita Support Services, 120 W Canadian Ave, Vinita, Oklahoma, United States of America
Ark City Corp DT (28b), 126 S Summit, Arkansas City, Kansas, United States of America
RCB Bank Wichita Region Support Services, 10501 East Berkeley Square, Wichita, Kansas, United States of America
RCB Bank Winfield Support Services, 1610 Main St, Winfield, Kansas, United States of America
RCB Bank has been a responsible employer since 1936 and is an equal opportunity employer dedicated to building relationships and fostering a customer‑centric culture.
What we’re looking for
You have strong telephone, reading comprehension and communication skills, both verbal and written.
You possess strong customer service skills to assist customers with ease and communicate with professionalism and care.
You have strong analytical and problem‑solving skills with the ability to make decisions independently.
You thrive in a fast‑paced environment.
You can multitask while managing phone calls, chat sessions, emails, etc.
You possess solid typing skills.
You care about your community and have a desire to be involved.
What you’ll do
Assist customers and branches needing technical assistance with all bank‑related products such as Online Banking, IVR, ITM, etc.
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following bank, regulatory and legal compliance requirements.
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.
What you must have
Minimum of one year of customer service experience.
High school diploma or GED.
What might set you apart
A drive to find positive solutions to customer and department situations.
A strong client focus with excellent problem‑solving and decision‑making skills.
Knowledge of various banking and cash management products and systems.
What you get
A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees through a wide variety of competitive benefit programs, including:
Medical Plan
Prescription Drug Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Vacation and PTO
401(k)
ESOP
What you can expect
This position is in an office environment within a climate‑controlled facility. Frequent use of the telephone, computer, and other office equipment is required. Individuals in this role are typically seated at their personal desk for most of the day and must perform job functions with general supervision, working effectively as a member of a team as well as independently.
Due to the fast‑paced environment of the call center, a pleasant/cooperative attitude during high call volume is essential. The role requires regular and reliable attendance and the ability to work varying hours.
RCB Bank is an equal opportunity employer. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.
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Support Services, 300 W Patti Page Blvd, Claremore, Oklahoma, United States of America
Vinita Support Services, 120 W Canadian Ave, Vinita, Oklahoma, United States of America
Ark City Corp DT (28b), 126 S Summit, Arkansas City, Kansas, United States of America
RCB Bank Wichita Region Support Services, 10501 East Berkeley Square, Wichita, Kansas, United States of America
RCB Bank Winfield Support Services, 1610 Main St, Winfield, Kansas, United States of America
RCB Bank has been a responsible employer since 1936 and is an equal opportunity employer dedicated to building relationships and fostering a customer‑centric culture.
What we’re looking for
You have strong telephone, reading comprehension and communication skills, both verbal and written.
You possess strong customer service skills to assist customers with ease and communicate with professionalism and care.
You have strong analytical and problem‑solving skills with the ability to make decisions independently.
You thrive in a fast‑paced environment.
You can multitask while managing phone calls, chat sessions, emails, etc.
You possess solid typing skills.
You care about your community and have a desire to be involved.
What you’ll do
Assist customers and branches needing technical assistance with all bank‑related products such as Online Banking, IVR, ITM, etc.
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following bank, regulatory and legal compliance requirements.
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.
What you must have
Minimum of one year of customer service experience.
High school diploma or GED.
What might set you apart
A drive to find positive solutions to customer and department situations.
A strong client focus with excellent problem‑solving and decision‑making skills.
Knowledge of various banking and cash management products and systems.
What you get
A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees through a wide variety of competitive benefit programs, including:
Medical Plan
Prescription Drug Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Vacation and PTO
401(k)
ESOP
What you can expect
This position is in an office environment within a climate‑controlled facility. Frequent use of the telephone, computer, and other office equipment is required. Individuals in this role are typically seated at their personal desk for most of the day and must perform job functions with general supervision, working effectively as a member of a team as well as independently.
Due to the fast‑paced environment of the call center, a pleasant/cooperative attitude during high call volume is essential. The role requires regular and reliable attendance and the ability to work varying hours.
RCB Bank is an equal opportunity employer. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.
#J-18808-Ljbffr