Patient Experience Specialist
ALLEVIO CARE, LLC, Los Lunas, NM, United States
Position Overview
Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists provide compassionate service to patients while calmly managing a wide array of tasks. They accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company’s vision and values.
Key Responsibilities
Always exhibit professional behavior.
Smiles and helps patients feel comfortable. Provides a great patient experience.
Welcome and check in patients.
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails, and check patient pop/hush mail.
Collect copays and other fees and perform proper money handling tasks (total daily deposits, make copies of receipts, fill out daily deposit log).
Confirm and enter patients’ demographics and insurance information.
Print fee tickets, visit update sheets, lab reports, and other paper documents. Handle referrals, medical records, and mail/fax documents as necessary.
Check patients out, make return appointments, and collect payment for any services or products received.
Answer questions posed by patients and educate them on products or services they receive. Provide after‑care instructions if applicable.
Work as a team and provide overall support for the physicians and other office staff.
Requirements & Qualifications
One year or more of medical front office experience.
Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
Demonstrated attention to detail.
Ability to work quickly with high accuracy.
Friendly and welcoming demeanor.
Ability to collect money due from patients.
Understanding of ICD 10 and CPT coding and modifiers.
Ability to communicate clearly by telephone, in writing and in person.
Willingness to take on any task assigned.
Dedication to integrity, accountability and respect.
What You’ll Bring
Strong collaboration skills with the ability to work effectively across teams and functions.
Proven initiative and a proactive mindset—someone who takes ownership, problem‑solves, works with a sense of urgency and drives projects forward.
Adaptability in fast‑paced, evolving environments; comfortable navigating ambiguity and change.
Alignment with our core values which are: Care, Accountability, Respect, Integrity, Nurturing & Grit.
A positive attitude and team‑first mentality that contributes to a supportive and inclusive workplace culture.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off (PTO) and company holidays.
Equal Opportunity Employer
Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
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Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists provide compassionate service to patients while calmly managing a wide array of tasks. They accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company’s vision and values.
Key Responsibilities
Always exhibit professional behavior.
Smiles and helps patients feel comfortable. Provides a great patient experience.
Welcome and check in patients.
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails, and check patient pop/hush mail.
Collect copays and other fees and perform proper money handling tasks (total daily deposits, make copies of receipts, fill out daily deposit log).
Confirm and enter patients’ demographics and insurance information.
Print fee tickets, visit update sheets, lab reports, and other paper documents. Handle referrals, medical records, and mail/fax documents as necessary.
Check patients out, make return appointments, and collect payment for any services or products received.
Answer questions posed by patients and educate them on products or services they receive. Provide after‑care instructions if applicable.
Work as a team and provide overall support for the physicians and other office staff.
Requirements & Qualifications
One year or more of medical front office experience.
Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
Demonstrated attention to detail.
Ability to work quickly with high accuracy.
Friendly and welcoming demeanor.
Ability to collect money due from patients.
Understanding of ICD 10 and CPT coding and modifiers.
Ability to communicate clearly by telephone, in writing and in person.
Willingness to take on any task assigned.
Dedication to integrity, accountability and respect.
What You’ll Bring
Strong collaboration skills with the ability to work effectively across teams and functions.
Proven initiative and a proactive mindset—someone who takes ownership, problem‑solves, works with a sense of urgency and drives projects forward.
Adaptability in fast‑paced, evolving environments; comfortable navigating ambiguity and change.
Alignment with our core values which are: Care, Accountability, Respect, Integrity, Nurturing & Grit.
A positive attitude and team‑first mentality that contributes to a supportive and inclusive workplace culture.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off (PTO) and company holidays.
Equal Opportunity Employer
Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
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