Program Assistant (Hybrid in Albany, NY)
Gainwell Technologies, Albany, NY, United States
Program Assistant (Hybrid, Albany, NY)
Location: Albany, NY, US 12211
Summary
We are looking for a detail-oriented Program Assistant, responsible for the successful delivery of HMS (Gainwell) services to clients. Support will include client‑customer relations, report preparation, claim review, research tasks, and day‑to‑day operational projects for the Casualty and Estates Recovery program. The right candidate will possess strong time management skills as they assist in meeting deadlines for client deliverables.
Your role in our mission
Ability to interface with all levels of stakeholders, both internally and externally, in a professional manner.
Supports the Program Director, Sr. Attorney, and Program Specialist with client escalations and projects.
Maintains and updates ongoing reports to meet deadlines for client deliverables.
Corresponds with the client regularly to provide updates and answers to questions.
Ability to solve problems when dealing with issues raised to the team.
Refers work to the appropriate teams to resolve roadblocks.
Prepare documents needed to resolve escalations.
Analyzes case details to provide internal and external updates.
Assists with local mail and forwarding to intake team.
Ability to work independently and prioritize effectively.
What we’re looking for
Bachelor’s degree preferred, but an associate’s degree should at least be obtained; 2 years of equivalent work experience may be substituted for a degree.
3-5 years of relevant work experience in legal support, accounting, casualty and estates recovery.
Experience with legal support or accounting work.
Experience with Casualty and Estates Recovery.
Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Access.
What you should expect in this role
10-15% travel to Albany, NY required (must be within 2‑hour driving distance).
This is a full‑time permanent regular hourly (W‑2) employee position.
Upward career advancement is possible and encouraged.
Health (medical, dental, vision) benefits start on day 1 of employment.
Employees are eligible to take advantage of a flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to the employee’s Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees’ broadband internet connections should have a minimum speed of 24 MBS download and 8 MBS upload. Greater speeds will provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
The use of AI is prohibited during interviews.
This position will remain posted to take applications until April 29, 2026.
Pay range: $17.00 - $22.00 per hour.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”
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Location: Albany, NY, US 12211
Summary
We are looking for a detail-oriented Program Assistant, responsible for the successful delivery of HMS (Gainwell) services to clients. Support will include client‑customer relations, report preparation, claim review, research tasks, and day‑to‑day operational projects for the Casualty and Estates Recovery program. The right candidate will possess strong time management skills as they assist in meeting deadlines for client deliverables.
Your role in our mission
Ability to interface with all levels of stakeholders, both internally and externally, in a professional manner.
Supports the Program Director, Sr. Attorney, and Program Specialist with client escalations and projects.
Maintains and updates ongoing reports to meet deadlines for client deliverables.
Corresponds with the client regularly to provide updates and answers to questions.
Ability to solve problems when dealing with issues raised to the team.
Refers work to the appropriate teams to resolve roadblocks.
Prepare documents needed to resolve escalations.
Analyzes case details to provide internal and external updates.
Assists with local mail and forwarding to intake team.
Ability to work independently and prioritize effectively.
What we’re looking for
Bachelor’s degree preferred, but an associate’s degree should at least be obtained; 2 years of equivalent work experience may be substituted for a degree.
3-5 years of relevant work experience in legal support, accounting, casualty and estates recovery.
Experience with legal support or accounting work.
Experience with Casualty and Estates Recovery.
Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Access.
What you should expect in this role
10-15% travel to Albany, NY required (must be within 2‑hour driving distance).
This is a full‑time permanent regular hourly (W‑2) employee position.
Upward career advancement is possible and encouraged.
Health (medical, dental, vision) benefits start on day 1 of employment.
Employees are eligible to take advantage of a flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to the employee’s Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees’ broadband internet connections should have a minimum speed of 24 MBS download and 8 MBS upload. Greater speeds will provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
The use of AI is prohibited during interviews.
This position will remain posted to take applications until April 29, 2026.
Pay range: $17.00 - $22.00 per hour.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”
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