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Primary Office Location:

30 Isabella Street. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

Position Title: Mortgage Banking Consultant

Business Unit: Mortgage Administration

Reports to: Varies based on assignment

Position Overview:

This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsible for building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities. ( Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality.) Responsible for meeting or exceeding personal production and strategic activity goals.

Primary Responsibilities:

Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.

Counsels customers on lending options and solutions to meet their needs.

Supports and facilitates key banking partnerships.

Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations.

Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

MS PowerPoint - Basic Level

BS or BA degree preferred.
Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.

","shortDescription","

Primary Office Location:

30 Isabella Street. Pittsburgh, Pennsylvania. 15212.

Garden City, NYSalary Range: $40,000 - $55,000The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction.
Essential Duties & Responsibilities

Provide excellent customer service to external and internal customers to meet their financial needs.
Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures.
Comply with all banking regulations.
Identify and escalate calls related to areas of concern or those of a suspicious nature.
Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners.
Communicate and log complaints in an effective and timely manner while adhering to complaint management policy.
Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures.
Adhere to call quality and service standards.
Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals.
Educate customers on Apple Bank's products and services.
Promote digital banking solutions to help drive customer self-service.
Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction.
Level 1 Representatives must also be able to perform/handle the following:
general call inquiries
Basic ATM & debit card inquiries
Basic online banking support
Third-party vendor support
General product and service inquiries
Perform other duties/responsibilities as assigned.
Skills, Education, & Experience

High school diploma or GED required.
0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage.
Excellent interpersonal and communication (verbal + written) skills.
Excellent customer service skills.
Strong analytical skills.
Bi-lingual (Spanish) a plus.
Polished phone skills with the ability to maintain quality of service under pressure.
Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint).
Working knowledge of online and mobile banking systems and bill payment services.
Displays a positive attitude and is team oriented.
Ability to multitask between multiple systems.
Ability to work a flexible schedule including nights and weekends.
Ability to adhere to a predetermined schedule.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

","Contact Center Representative I

Garden City, NYSalary Range: $40,000 - $55,000The Contact Center Representative I provides friendly and ef...","Contact Center Representative- Level 1",[89],["B","3523134919"],"Work at Apple Bank","1 days ago","/jobs/3523134919-contact-center-representative-level-1","Garden City, NY, United States","/jobs?keyword=Apple+Bank","/jobs?location=Garden+City%2C+NY%2C+United+States","/jobs?keyword=Contact+Center+Representative-+Level+1",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Garden City","Garden City, NY, United States, 11530","NY","11530",["D",1777345200000],"Iconma","Healthcare Customer Service Representative I

Our client, a Retail Pharmacy company, is looking for a Healthcare Customer Service Representative I for their Cumberland, RI location. Responsibilities include support for client/RX records, responsible for providing concise patient and prescription information in accordance...

","Healthcare Customer Service Representative I

Our client, a Retail Pharmacy company, is looking for a Healthcare Customer Service Represent...","Healthcare Customer Service Representative I",[107],["B","3509172615"],"Work at Iconma","/jobs/3509172615-healthcare-customer-service-representative-i","Cumberland, RI, United States","/jobs?keyword=Iconma","/jobs?location=Cumberland%2C+RI%2C+United+States","/jobs?keyword=Healthcare+Customer+Service+Representative+I",{"_65":66,"_67":108,"_69":109,"_71":110,"_73":111},"Cumberland","Cumberland, RI, United States, 02864","RI","02864",["D",1777363200000],"UFP Industries, Inc","Job Summary
The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.
Principal Duties and Responsibilities
Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
Monitor and update customers on load status and delivery times
Serve as the primary contact for customer questions and concerns
Proactively identify service disruptions and coordinate resolutions
Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
Maintain accurate system updates to reflect real time status
Responsible for required data entry and research associated with delayed loads
Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
Promote and support the use of portals, tracking tools, and automated notifications
Responsible for maintaining SOPs for assigned plants

Qualifications
High school diploma or equivalent
1 - 3 years of experience in transportation, logistics, or customer service role
Understanding of freight movement, delivery schedules, and transportation terminology preferred
Familiarity with load tracking systems and transportation management systems (TMS) preferred
Proficiency in Microsoft Office preferred
Knowledge of company policies and procedures preferred
The Company is an Equal Opportunity Employer.
","Job Summary
The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interac...","Transportation Customer Service Representative",[125],["B","3522986324"],"Work at UFP Industries, Inc","/jobs/3522986324-transportation-customer-service-representative","Saginaw, TX, United States","/jobs?keyword=UFP+Industries%2C+Inc","/jobs?location=Saginaw%2C+TX%2C+United+States","/jobs?keyword=Transportation+Customer+Service+Representative",{"_65":66,"_67":126,"_69":121,"_71":127},"Saginaw","TX",["D",1777262400000],"UFP Industries","Transportation Customer Service Representative

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.
Principal Duties and Responsibilities
Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
Monitor and update customers on load status and delivery times
Serve as the primary contact for customer questions and concerns
Proactively identify service disruptions and coordinate resolutions
Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
Maintain accurate system updates to reflect real time status
Responsible for required data entry and research associated with delayed loads
Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
Promote and support the use of portals, tracking tools, and automated notifications
Responsible for maintaining SOPs for assigned plants
Qualifications
High school diploma or equivalent
1 3 years of experience in transportation, logistics, or customer service role
Understanding of freight movement, delivery schedules, and transportation terminology preferred
Familiarity with load tracking systems and transportation management systems (TMS) preferred
Proficiency in Microsoft Office preferred
Knowledge of company policies and procedures preferred
The Company is an Equal Opportunity Employer.
","Transportation Customer Service Representative

The Transportation Customer Service Representative plays a key role in delivering high-qual...",[139],["B","3523598069"],"Work at UFP Industries","/jobs/3523598069-transportation-customer-service-representative","Fort Worth, TX, United States","/jobs?keyword=UFP+Industries","/jobs?location=Fort+Worth%2C+TX%2C+United+States",{"_65":66,"_67":140,"_69":141,"_71":127,"_73":142},"Fort Worth","Fort Worth, TX, United States, 76102","76102",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg",["B","3523586176"],["D",1777262400000],"indexedAt","Referral Representative I","Referral Representative I

Our client, a medical research company, is looking for a Referral Representative I for their Pittsburgh, PA location. Responsibilities include handling all internal and external customer contact regarding referral testing, receiving, resolving, and following up with complex customer issues, and acting as a liaison between internal and external customers and referral vendors. Retrieve, sort, and process...
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Our client, a medical research company, is looking for a Referral Representative I for their Pittsburgh, PA loca...",[202],"ICONMA","salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=DE16FF2A3C15FBFA3E753D5F16A78658&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=8D4BB0B3A42E013DE46739DA0547B16E","companyDescription","companyWebsite","Work at ICONMA","isManualPosted","costPerClick",0.15,"/jobs/3523586176-referral-representative-i","fullUrl","https://www.mediabistro.com/jobs/3523586176-referral-representative-i","strippedDescription","Referral Representative IOur client, a medical research company, is looking for a Referral Representative I for their Pittsburgh, PA location. 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Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts",[388,389],{"_36":386,"_347":387,"_31":41},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_382":383,"_384":385},{"_378":379,"_380":379,"_381":379},"mediaBoardSection",{"_36":368,"_347":369,"_31":370,"_371":372,"_366":373},"rolesSection",{"_36":363,"_347":364,"_31":365,"_366":367},"testimonialsSection",{"_36":360,"_347":361,"_31":362},"testimonials",[348,349,350],"employersSection",{"_36":346,"_347":235},"employerLogos",[309,310,311,312,313,314,315,316,317,318,319,320],{"_144":344,"_322":345},{"_144":342,"_322":343},{"_144":340,"_322":341},{"_144":338,"_322":339},{"_144":336,"_322":337},{"_144":334,"_322":335},{"_144":332,"_322":333},{"_144":330,"_322":331},{"_144":328,"_322":329},{"_144":326,"_322":327},{"_144":324,"_322":325},{"_144":321,"_322":323},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_351":357,"_353":358,"_147":359},{"_351":344,"_353":356,"_147":345},{"_351":352,"_353":354,"_147":355},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","Huffpost","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. 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