Assistant General Manager - Returns
Williams-Sonoma, Inc., Olive Branch, MS, United States
About Williams-Sonoma DC - Olive Branch, MS
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
Over 4,000 Full-Time Associates across the Supply Chain
14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
Assistant General Manager
We are looking for an Assistant General Manager who has already led at scale, understands what top‑tier execution looks like, and is motivated to push an already high‑performing facility to the next level. This role is for a leader who combines operational rigor, people leadership, and strategic thinking with the ability to communicate clearly, make sound decisions quickly, and drive consistent execution in a fast‑moving environment.
The strongest candidates are leaders who bring urgency without chaos, communicate with precision, close loops consistently, and know how to scale teams and operations through both peak demand and day‑to‑day execution.
The right candidate knows how to lead with clarity and direction, follow through relentlessly, solve problems progressively, and adapt quickly as business conditions change. This is an opportunity for a proven operator who can scale the business up or down with speed and discipline, think critically in a live operational setting, and lead confidently through the demands of a peak‑season operation.
Lead the Operation
Own shift-level performance across safety, service, quality, cost, and productivity
Maintain high performance standards across all functions, ensuring consistency with first‑shift execution
Make sound, real‑time decisions to keep the operation moving and resolve issues quickly and effectively
Ensure strong shift handoff discipline, operational continuity, and follow-through on key priorities
Think critically in a fast‑paced environment where priorities, volume, and operational needs can shift quickly
Build and Develop a Strong Leadership Team
Coach and develop front‑line leaders and high‑potential talent to build a strong internal leadership pipeline
Set clear direction, reinforce expectations, and align leaders around priorities and execution
Drive a culture of accountability, urgency, ownership, and follow‑through across the shift
Partner with HR and site leadership on succession planning and leadership development
Reinforce a People First environment grounded in respect, clarity, consistency, and performance expectations
Drive Execution and Continuous Improvement
Monitor performance closely and take immediate action to close gaps in productivity, quality, service, and cost
Lead and support continuous improvement efforts that strengthen execution, improve scalability, and remove operational friction
Identify root causes, challenge outdated processes, and implement better ways of working
Ensure strong inventory accuracy, process discipline, and operational consistency
Balance daily execution with longer‑term operational improvements
Operate with Speed, Discipline, and Agility
Manage labor, staffing, and workflow to align with volume, service needs, and operational demands
Scale the operation up or down quickly based on changing business conditions, seasonal peaks, and shifting priorities
Maintain strong command of WMS systems, labor planning, and operational data to guide decision‑making
Lead through variability and operational challenges with confidence, discipline, and sound judgment
Deliver for the Customer
Ensure the operation consistently meets service commitments and quality expectations
Build a culture where every shift owns the customer outcome, not just the output
Maintain execution standards during both steady‑state operations and peak periods
Qualifications
Bachelor’s degree in Business, Supply Chain, or a related field, with 5-7 years of progressive leadership experience in distribution, logistics, or fulfillment operations
In lieu of a degree, 7-9 years of progressively responsible leadership experience in distribution or logistics will be considered
This is an onsite, in‑office role
Demonstrated success leading people, process, and performance in a complex, high‑volume operation
Strong ability to communicate with clarity, set direction, and influence across multiple levels
Proven track record of follow‑up, follow‑through, and execution discipline
Demonstrated operational savvy, sound judgment, and the ability to make effective decisions in real time
Proven ability to manage multiple priorities in a dynamic, fast‑paced environment
Experience leading effectively through seasonal peaks, volume surges, or other demand‑driven operational shifts
Preferred Qualifications
Experience in high‑volume retail, big box, furniture, or omnichannel distribution environments
Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience
Strong understanding of safety leadership and OSHA standards
Experience developing leaders in a multi‑shift operation
Exposure to automation, advanced operational systems, or process‑enhancing technology
Physical Requirements
Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods
Able to move, lift, or carry heavy objects or materials up to 65 pounds
Benefits
Generous discount on all Williams-Sonoma, Inc. brand products
401(k) plan and other investment opportunities
Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
For more information on our benefits offerings, please visit MyWSIBenefits.com
To learn more about our Supply Chain culture and regional associate events, please visit https://shorturl.at/R3OAX
EOE
#J-18808-Ljbffr
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
Over 4,000 Full-Time Associates across the Supply Chain
14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
Assistant General Manager
We are looking for an Assistant General Manager who has already led at scale, understands what top‑tier execution looks like, and is motivated to push an already high‑performing facility to the next level. This role is for a leader who combines operational rigor, people leadership, and strategic thinking with the ability to communicate clearly, make sound decisions quickly, and drive consistent execution in a fast‑moving environment.
The strongest candidates are leaders who bring urgency without chaos, communicate with precision, close loops consistently, and know how to scale teams and operations through both peak demand and day‑to‑day execution.
The right candidate knows how to lead with clarity and direction, follow through relentlessly, solve problems progressively, and adapt quickly as business conditions change. This is an opportunity for a proven operator who can scale the business up or down with speed and discipline, think critically in a live operational setting, and lead confidently through the demands of a peak‑season operation.
Lead the Operation
Own shift-level performance across safety, service, quality, cost, and productivity
Maintain high performance standards across all functions, ensuring consistency with first‑shift execution
Make sound, real‑time decisions to keep the operation moving and resolve issues quickly and effectively
Ensure strong shift handoff discipline, operational continuity, and follow-through on key priorities
Think critically in a fast‑paced environment where priorities, volume, and operational needs can shift quickly
Build and Develop a Strong Leadership Team
Coach and develop front‑line leaders and high‑potential talent to build a strong internal leadership pipeline
Set clear direction, reinforce expectations, and align leaders around priorities and execution
Drive a culture of accountability, urgency, ownership, and follow‑through across the shift
Partner with HR and site leadership on succession planning and leadership development
Reinforce a People First environment grounded in respect, clarity, consistency, and performance expectations
Drive Execution and Continuous Improvement
Monitor performance closely and take immediate action to close gaps in productivity, quality, service, and cost
Lead and support continuous improvement efforts that strengthen execution, improve scalability, and remove operational friction
Identify root causes, challenge outdated processes, and implement better ways of working
Ensure strong inventory accuracy, process discipline, and operational consistency
Balance daily execution with longer‑term operational improvements
Operate with Speed, Discipline, and Agility
Manage labor, staffing, and workflow to align with volume, service needs, and operational demands
Scale the operation up or down quickly based on changing business conditions, seasonal peaks, and shifting priorities
Maintain strong command of WMS systems, labor planning, and operational data to guide decision‑making
Lead through variability and operational challenges with confidence, discipline, and sound judgment
Deliver for the Customer
Ensure the operation consistently meets service commitments and quality expectations
Build a culture where every shift owns the customer outcome, not just the output
Maintain execution standards during both steady‑state operations and peak periods
Qualifications
Bachelor’s degree in Business, Supply Chain, or a related field, with 5-7 years of progressive leadership experience in distribution, logistics, or fulfillment operations
In lieu of a degree, 7-9 years of progressively responsible leadership experience in distribution or logistics will be considered
This is an onsite, in‑office role
Demonstrated success leading people, process, and performance in a complex, high‑volume operation
Strong ability to communicate with clarity, set direction, and influence across multiple levels
Proven track record of follow‑up, follow‑through, and execution discipline
Demonstrated operational savvy, sound judgment, and the ability to make effective decisions in real time
Proven ability to manage multiple priorities in a dynamic, fast‑paced environment
Experience leading effectively through seasonal peaks, volume surges, or other demand‑driven operational shifts
Preferred Qualifications
Experience in high‑volume retail, big box, furniture, or omnichannel distribution environments
Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience
Strong understanding of safety leadership and OSHA standards
Experience developing leaders in a multi‑shift operation
Exposure to automation, advanced operational systems, or process‑enhancing technology
Physical Requirements
Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods
Able to move, lift, or carry heavy objects or materials up to 65 pounds
Benefits
Generous discount on all Williams-Sonoma, Inc. brand products
401(k) plan and other investment opportunities
Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
For more information on our benefits offerings, please visit MyWSIBenefits.com
To learn more about our Supply Chain culture and regional associate events, please visit https://shorturl.at/R3OAX
EOE
#J-18808-Ljbffr