Onsite IT Support Engineer - Dedicated Single-Client Role

Netrio is seeking a Dedicated Field Tech in Buffalo, NY, to provide high-quality onsite and remote technical support aligned with a single customer environment. The role requires 4+ years of IT support experience, expertise in Level 1-2 end-user support, and exceptional troubleshooting skills. Responsibilities include maintaining documentation, collaborating with internal IT, and ensuring a seamless customer experience. Netrio specializes in managed IT services for mid-market to enterprise customers and offers a collaborative work culture.
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