Virtual Field Reimbursement Manager
Syneos Health, Miami Beach, FL, United States
Updated:
April 23, 2026
Location:
Miami Beach, FL, United States
Job ID: 15372-OTHLOC-CJDvYfwz
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Virtual Field Reimbursement Manager (VFRM) will be responsible for the management of defined accounts in a specified geography.
In this role, the VFRM will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other collaboration partners.
Responsibilities
Ensure understanding of reimbursement process, field reimbursement services, and patient support programs.
Work on patient-level reimbursement issue resolution.
Demonstrate unwavering support and a consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients.
Manage daily activities that support appropriate patient access to our client’s product in the provider offices and serve as liaison to other patient assistance and access support services offered by our clients (i.e. CoPay Vendor, Call Center, Market Access Team).
Act as an extension of the field sales force and provide live one-on-one coverage support.
Serve as payer expert for defined geography and communicate payer changes to key stakeholders in a timely manner.
Offer office education during the entire access process, which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
Educate offices using approved materials provided by the client.
Review patient-specific information in reimbursement cases where the office has specifically requested assistance in resolving access issues or coverage challenge.
Educate physician office staff on the use of our client’s patient support services, including web-based provider portals.
Coordinate communication across internal and external cross-functional teams.
Qualifications
4+ years of pharmaceutical sales experience.
1+ year of experience in patient services, clinical support or specialty sales.
Demonstrated ability to educate offices on access & reimbursement processes.
Educating HCPs on specific Patient Service programs.
Delivering educational presentations.
Advanced knowledge of pharmacy insurance terminology including rejection codes.
Knowledge of Centers of Medicare & Medicaid Services policies & processes with expertise in local Medicaid process.
Virtual Experience – nice to have.
Benefits
The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Certain states and municipalities have regulated paid sick time requirements; eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
EEO Statement
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: E [email protected] One of our staff members will work with you to provide alternate means to submit your application.
#J-18808-Ljbffr
April 23, 2026
Location:
Miami Beach, FL, United States
Job ID: 15372-OTHLOC-CJDvYfwz
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Virtual Field Reimbursement Manager (VFRM) will be responsible for the management of defined accounts in a specified geography.
In this role, the VFRM will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other collaboration partners.
Responsibilities
Ensure understanding of reimbursement process, field reimbursement services, and patient support programs.
Work on patient-level reimbursement issue resolution.
Demonstrate unwavering support and a consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients.
Manage daily activities that support appropriate patient access to our client’s product in the provider offices and serve as liaison to other patient assistance and access support services offered by our clients (i.e. CoPay Vendor, Call Center, Market Access Team).
Act as an extension of the field sales force and provide live one-on-one coverage support.
Serve as payer expert for defined geography and communicate payer changes to key stakeholders in a timely manner.
Offer office education during the entire access process, which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
Educate offices using approved materials provided by the client.
Review patient-specific information in reimbursement cases where the office has specifically requested assistance in resolving access issues or coverage challenge.
Educate physician office staff on the use of our client’s patient support services, including web-based provider portals.
Coordinate communication across internal and external cross-functional teams.
Qualifications
4+ years of pharmaceutical sales experience.
1+ year of experience in patient services, clinical support or specialty sales.
Demonstrated ability to educate offices on access & reimbursement processes.
Educating HCPs on specific Patient Service programs.
Delivering educational presentations.
Advanced knowledge of pharmacy insurance terminology including rejection codes.
Knowledge of Centers of Medicare & Medicaid Services policies & processes with expertise in local Medicaid process.
Virtual Experience – nice to have.
Benefits
The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Certain states and municipalities have regulated paid sick time requirements; eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
EEO Statement
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: E [email protected] One of our staff members will work with you to provide alternate means to submit your application.
#J-18808-Ljbffr