ServiceNow -ServiceNow FSO Architect (CTA) Manager - Tech Consulting - Open Loca
Ernst & Young Oman, Memphis, TN, United States
Location: Anywhere in Country
ServiceNow FSO Architect (CTA) Manager – Open Location
The opportunity
We are seeking a highly skilled and experienced ServiceNow FSO Architect (Certified Technical Architect) to join our team. The ServiceNow FSO Architect will be the senior technical authority responsible for the design, architecture, and successful delivery of advanced ServiceNow solutions (including Payments, Fraud, Complaints, Disputes) and regulated servicing use cases within Financial Services organizations. This role provides hands‑on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance.
Your key responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Lead complex implementations, resolve advanced technical challenges, and ensure delivered solutions meet platform best practices, regulatory standards, and project outcomes.
Translate business requirements into robust, scalable, and secure technical architectures within the ServiceNow ecosystem.
Guide and oversee technical implementation activities across delivery teams.
Support teams in resolving complex build and deployment challenges, partnering with project leadership to ensure successful delivery outcomes.
Act as escalation point for performance issues, integration failures, and architectural constraints.
Communicate technical concepts clearly to both technical and non‑technical audiences.
Skills and attributes for success
Lead the end‑to‑end technical design of ServiceNow disputes solutions.
Define technical architectures covering case and workflow design, integration and data flows, security and access controls.
Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities.
Own solution‑level architectural decisions and trade‑offs, evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact.
Continuously refine architectures based on lessons learned and evolving requirements.
Architect advanced ServiceNow workflows using case management, event‑based and rules‑driven orchestration, long‑running and high‑volume transaction support.
Lead technical architecture for integrations with card networks, core banking, fraud, document systems, and third‑party platforms/APIs.
Define and implement secure integration patterns (synchronous/asynchronous flows, data protection, tokenization), ensuring compliance with security and privacy requirements.
Drive resolution of complex technical issues threatening timelines or quality, balancing speed of delivery with architectural integrity.
Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years of relevant experience in IT or cybersecurity, including extensive hands‑on ServiceNow development or architectural capacities.
ServiceNow Certified Technical Architect (CTA).
Certified Implementation Specialist – CSM.
Suite Certification – FSO Insurance Professional.
Suite Certification – FSO Banking and Wealth Management Professional.
Extensive hands‑on experience architecting and delivering ServiceNow solutions.
Proven success leading technically complex implementations.
Experience with Financial Services workflows, disputes, or compliance‑driven processes preferred.
Ability to lead technical discussions confidently with customers and stakeholders.
Prior consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel 40‑60% to meet client needs.
What we look for
Individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen. Top performers build trust and value with clients while leading teams through change and innovation.
What we offer you
A comprehensive compensation and benefits package, including base salary ranges by geographic location, medical and dental coverage, pension and 401(k) plans, and paid time off options.
A flexible hybrid model enabling 40‑60% on‑site client engagement.
A flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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ServiceNow FSO Architect (CTA) Manager – Open Location
The opportunity
We are seeking a highly skilled and experienced ServiceNow FSO Architect (Certified Technical Architect) to join our team. The ServiceNow FSO Architect will be the senior technical authority responsible for the design, architecture, and successful delivery of advanced ServiceNow solutions (including Payments, Fraud, Complaints, Disputes) and regulated servicing use cases within Financial Services organizations. This role provides hands‑on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance.
Your key responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Lead complex implementations, resolve advanced technical challenges, and ensure delivered solutions meet platform best practices, regulatory standards, and project outcomes.
Translate business requirements into robust, scalable, and secure technical architectures within the ServiceNow ecosystem.
Guide and oversee technical implementation activities across delivery teams.
Support teams in resolving complex build and deployment challenges, partnering with project leadership to ensure successful delivery outcomes.
Act as escalation point for performance issues, integration failures, and architectural constraints.
Communicate technical concepts clearly to both technical and non‑technical audiences.
Skills and attributes for success
Lead the end‑to‑end technical design of ServiceNow disputes solutions.
Define technical architectures covering case and workflow design, integration and data flows, security and access controls.
Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities.
Own solution‑level architectural decisions and trade‑offs, evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact.
Continuously refine architectures based on lessons learned and evolving requirements.
Architect advanced ServiceNow workflows using case management, event‑based and rules‑driven orchestration, long‑running and high‑volume transaction support.
Lead technical architecture for integrations with card networks, core banking, fraud, document systems, and third‑party platforms/APIs.
Define and implement secure integration patterns (synchronous/asynchronous flows, data protection, tokenization), ensuring compliance with security and privacy requirements.
Drive resolution of complex technical issues threatening timelines or quality, balancing speed of delivery with architectural integrity.
Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years of relevant experience in IT or cybersecurity, including extensive hands‑on ServiceNow development or architectural capacities.
ServiceNow Certified Technical Architect (CTA).
Certified Implementation Specialist – CSM.
Suite Certification – FSO Insurance Professional.
Suite Certification – FSO Banking and Wealth Management Professional.
Extensive hands‑on experience architecting and delivering ServiceNow solutions.
Proven success leading technically complex implementations.
Experience with Financial Services workflows, disputes, or compliance‑driven processes preferred.
Ability to lead technical discussions confidently with customers and stakeholders.
Prior consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel 40‑60% to meet client needs.
What we look for
Individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen. Top performers build trust and value with clients while leading teams through change and innovation.
What we offer you
A comprehensive compensation and benefits package, including base salary ranges by geographic location, medical and dental coverage, pension and 401(k) plans, and paid time off options.
A flexible hybrid model enabling 40‑60% on‑site client engagement.
A flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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