Team Lead I
EPITEC, Detroit, MI, United States
Tead Lead
Job Type: W2 Contract to Direct Hire with the Client | Contract Duration: 3 Months | Location: Detroit, MI | Work Schedule: Hybrid, Detroit, MI
Will this position be required to work onsite for any reason at any time? Yes, 2-3 days a week in Detroit, MI
SUMMARY
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Select, train, develop, appraise, and counsel support staff personnel.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
Recommend and implement new or improved systems which will enhance or expedite work.
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree required.
Three (3) years Operational experience required.
Two (2) years’ experience in a leadership role required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Ability to learn and retain information at a fast pace preferred.
Strong organizational, planning, analytical and communication skills.
Other related skills and/or abilities may be required to perform this job.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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Job Type: W2 Contract to Direct Hire with the Client | Contract Duration: 3 Months | Location: Detroit, MI | Work Schedule: Hybrid, Detroit, MI
Will this position be required to work onsite for any reason at any time? Yes, 2-3 days a week in Detroit, MI
SUMMARY
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Select, train, develop, appraise, and counsel support staff personnel.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
Recommend and implement new or improved systems which will enhance or expedite work.
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree required.
Three (3) years Operational experience required.
Two (2) years’ experience in a leadership role required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Ability to learn and retain information at a fast pace preferred.
Strong organizational, planning, analytical and communication skills.
Other related skills and/or abilities may be required to perform this job.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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