Branch Manager
National Lift Truck, Inc., Model City, NY, United States
The Branch Manager is responsible for the overall leadership, operational performance, and financial success of the Middletown branch. This role oversees all aspects of branch operations—including sales, rentals, service, parts, and training—while ensuring alignment with company standards and regional goals.
This is a hands‑on leadership role requiring both strategic oversight and active day‑to‑day management. The ideal candidate will drive business growth, improve operational efficiency, and build a high‑performing, customer‑focused team.
DUTIES & Responsibilities
Lead and manage all daily branch operations across sales, rentals, service, parts, and training programs
Ensure operational efficiency while maintaining high standards of customer service
Monitor key performance metrics and implement improvements to meet financial and operational goals
Maintain compliance with company policies, procedures, and safety standards
Drive revenue growth across equipment sales and rental business within the assigned territory
Partner with the sales team to expand market presence and strengthen customer partnerships
Ensure the branch delivers timely and effective solutions to meet customer needs
Oversee service operations to ensure timely, high‑quality maintenance and repair work
Ensure appropriate parts inventory levels to support service efficiency and customer demand
Coordinate effectively across departments to maximize equipment uptime and customer satisfaction
Support and promote internal and customer‑facing safety training programs
Lead, coach, and develop employees across multiple departments
Manage hiring, onboarding, scheduling, and performance management
Foster a culture of accountability, teamwork, and continuous improvement
Conduct regular team meetings, training sessions, and performance reviews
Manage branch budget, expenses, and cost controls to achieve profitability targets
Track and analyze financial and operational performance metrics
Identify opportunities to improve efficiency, reduce costs, and enhance overall performance
Ensure compliance with company policies, regulatory requirements, and industry standards
Qualifications
High school diploma or equivalent required.
Proven experience in a management role, particularly in material handling equipment or similar technical industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency with Microsoft Office (Outlook, Excel, Word), and ERP systems (Irium preferred).
Problem‑solving and decision‑making skills.
Knowledge in material handling equipment and related technical systems.
Office and warehouse/shop setting.
Periodic travel is required to conduct customer site visits and to participate in business‑related training, events, and meetings.
#J-18808-Ljbffr
This is a hands‑on leadership role requiring both strategic oversight and active day‑to‑day management. The ideal candidate will drive business growth, improve operational efficiency, and build a high‑performing, customer‑focused team.
DUTIES & Responsibilities
Lead and manage all daily branch operations across sales, rentals, service, parts, and training programs
Ensure operational efficiency while maintaining high standards of customer service
Monitor key performance metrics and implement improvements to meet financial and operational goals
Maintain compliance with company policies, procedures, and safety standards
Drive revenue growth across equipment sales and rental business within the assigned territory
Partner with the sales team to expand market presence and strengthen customer partnerships
Ensure the branch delivers timely and effective solutions to meet customer needs
Oversee service operations to ensure timely, high‑quality maintenance and repair work
Ensure appropriate parts inventory levels to support service efficiency and customer demand
Coordinate effectively across departments to maximize equipment uptime and customer satisfaction
Support and promote internal and customer‑facing safety training programs
Lead, coach, and develop employees across multiple departments
Manage hiring, onboarding, scheduling, and performance management
Foster a culture of accountability, teamwork, and continuous improvement
Conduct regular team meetings, training sessions, and performance reviews
Manage branch budget, expenses, and cost controls to achieve profitability targets
Track and analyze financial and operational performance metrics
Identify opportunities to improve efficiency, reduce costs, and enhance overall performance
Ensure compliance with company policies, regulatory requirements, and industry standards
Qualifications
High school diploma or equivalent required.
Proven experience in a management role, particularly in material handling equipment or similar technical industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency with Microsoft Office (Outlook, Excel, Word), and ERP systems (Irium preferred).
Problem‑solving and decision‑making skills.
Knowledge in material handling equipment and related technical systems.
Office and warehouse/shop setting.
Periodic travel is required to conduct customer site visits and to participate in business‑related training, events, and meetings.
#J-18808-Ljbffr