Patient Account Rep-Diversified Bus-Supplemental/PRN-Remote
Mayo Foundation for Medical Education and Research, Rochester, MN, United States
Responsibilities
Institutional Insurance and reimbursement expert for one or more of the following business lines: outpatient pharmacy, durable medical equipment, skilled nursing facility, home health agency or continuing care retirement center. Performs all aspects of the billing and collection processes for the individual business lines across the enterprise. These processes include service pre‑certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management. Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers. Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.
Schedule:
Available: 16 Hours week
M‑F between 7am‑6pm
Night and Weekend, as needed
Must be available to work after holiday, if requested
Peak season (Jan‑Mar) requests may be up to 40 hours per week
Available for up to 25 hours for 6 weeks for training
Qualifications
Associate Degree in finance, business or healthcare related majors and 1 year experience in medical, pharmacy or durable medical equipment billing and collection activities
High school diploma/GED with at least 3 years’ experience in medical, pharmacy or durable medical equipment billing and collection activities
Certified pharmacy tech with 2 years of experience
Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. Healthcare Financial Management Association (HFMA) Certification Preferred.
*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
Exemption Status
Nonexempt
Compensation Detail
$20.31 - $31.06 per hour
Benefits Eligible
Yes
Schedule
Part Time
Hours / Pay Period
Supplemental/PRN
Weekend Schedule
As Needed
International Assignment
No
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization.
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Institutional Insurance and reimbursement expert for one or more of the following business lines: outpatient pharmacy, durable medical equipment, skilled nursing facility, home health agency or continuing care retirement center. Performs all aspects of the billing and collection processes for the individual business lines across the enterprise. These processes include service pre‑certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management. Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers. Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.
Schedule:
Available: 16 Hours week
M‑F between 7am‑6pm
Night and Weekend, as needed
Must be available to work after holiday, if requested
Peak season (Jan‑Mar) requests may be up to 40 hours per week
Available for up to 25 hours for 6 weeks for training
Qualifications
Associate Degree in finance, business or healthcare related majors and 1 year experience in medical, pharmacy or durable medical equipment billing and collection activities
High school diploma/GED with at least 3 years’ experience in medical, pharmacy or durable medical equipment billing and collection activities
Certified pharmacy tech with 2 years of experience
Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. Healthcare Financial Management Association (HFMA) Certification Preferred.
*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
Exemption Status
Nonexempt
Compensation Detail
$20.31 - $31.06 per hour
Benefits Eligible
Yes
Schedule
Part Time
Hours / Pay Period
Supplemental/PRN
Weekend Schedule
As Needed
International Assignment
No
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization.
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