Customer Care Representative

Location: Coppell, TX
Salary Range: $15.00 - 17.00
Job Description

The Customer Care Representative will help assist customers and callers with account management, billing, and troubleshooting. Responsibilities include creating and updating customer accounts, assisting with account login and password issues, managing account preferences and settings, ordering and activating KTAG's, troubleshooting KTAG issues, processing lost or stolen KTAG's, explaining toll charges and billing statements, processing payments and resolving payment issues, setting up and managing auto-payment options, addressing billing disputes and discrepancies, assisting customers with account statements, explaining policies and fees, processing payments and disputes, providing information on toll rates, payment options, and locations, offering guidance on using the DriveKS website or mobile app efficiently, answering questions about road closures, construction, and maintenance, assisting customers with online account management, troubleshooting issues with the DriveKS website or mobile app, and providing guidance on using electronic payment methods.
Requirements

Excellent phone etiquette with the ability to speak clearly and professionally. Experience with debt collections, call center work, or soft sales is a plus. Must have a friendly and positive approach to difficult situations. Ability to remain calm under pressure. Type at least 25 wpm with >85% accuracy.

","

Customer Care Representative

Location: Coppell, TX
Salary Range: $15.00 - 17.00
Job Description

...","Full Time",[82],["B","3522224638"],"1 days ago","/jobs/3522224638-customer-care-representative",{"_64":65,"_66":67,"_68":69,"_70":71,"_72":73},["D",1777392000000],"Chubb Limited, Inc.","Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, Customer Service, Billing, Service, Business Partner, Retail, Insurance
","Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and q...","Billing Customer Service Rep",[97],["B","3518633261"],"Work at Chubb Limited, Inc.","23 hours ago","/jobs/3518633261-billing-customer-service-rep","O Fallon, MO, United States","/jobs?keyword=Chubb+Limited%2C+Inc.","/jobs?location=O+Fallon%2C+MO%2C+United+States","/jobs?keyword=Billing+Customer+Service+Rep",{"_64":65,"_66":98,"_68":99,"_70":100,"_72":101},"O Fallon","O Fallon, MO, United States, 63366","MO","63366",["D",1777280400000],"Chubb","Job Description

You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk.\nJob Responsibilities:\nPhone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.\nProvide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment\nAssume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner\nDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller\nAnalytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations\nLearn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products\nEfficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns\nMaintain established levels of productivity, service, and quality standards within a fast-paced call center\nWorks collaboratively with team members, and business partners to provide a quality experience for our agents\nKnow & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures\nResponsible for cross selling products to provide best and most beneficial experience for clients\nWork overtime as needed\nComplete additional tasks and other projects/duties as assigned\nAbility to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis\nQualifications

Customer service experience in a high-volume client contact call center\nStrong decision-making velocity in a fast-paced, high-volume phone contact center environment\nEffective, strong, and service focused communication skills, both verbal and written\nProficient in computer skills, Microsoft office, multi-application navigation and multi-tasking\nExperience in a high-volume contact center with a strong focus on superior service is a plus!\nDemonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners\nTrack record of success in managing competing demands, problem solving and strong decision velocity\nChubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service\nMinimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!\nAbout Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.\nJob Info

Job Identification 32799\nJob Schedule Full time\nRegular or Temporary Regular\nJob Category Customer Service\nBusiness Unit United States\nLegal Employer ACE American Insurance Company

","Job Description

You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login a...",[112],["B","3496933829"],"Work at Chubb","Writing & Editing","/jobs/3496933829-billing-customer-service-rep","/jobs?keyword=Chubb",{"_64":65,"_66":98,"_68":99,"_70":100,"_72":101},["D",1777327200000],"Customer Service Representative

You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis.
Qualifications

Customer service experience in a high-volume client contact call center
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Effective, strong, and service focused communication skills, both verbal and written
Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
Experience in a high-volume contact center with a strong focus on superior service is a plus!
Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
Track record of success in managing competing demands, problem solving and strong decision velocity
Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!
About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Job Info

Job Identification 32795
Job Schedule Full time
Regular or Temporary Regular
Job Category Customer Service
Business Unit United States
Legal Employer ACE American Insurance Company

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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