Office Services Manager
Aramark, Hartford, CT, United States
The Office Services Manager is responsible for overseeing day‑to‑day office operations, leading the administrative support team, and ensuring a high level of customer service across the organization. This role also serves as the primary coordinator for office and facility‑related service requests, including maintenance project orders and vendor coordination. The Office Services Manager ensures that administrative services, customer‑facing processes, and maintenance workflows are delivered efficiently, consistently, and in alignment with organizational standards.
Compensation Data
COMPENSATION: The salaried rate for this position is $65,000.00 to $70,000.00. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation.
The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws, including Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Administrative & Office Operations Leadership
Lead, coach, and oversee the administrative team, ensuring appropriate coverage, task prioritization, and performance standards.
Establish and maintain efficient office processes, procedures, and controls to support daily operations.
Serve as the escalation point for complex administrative issues requiring judgment, coordination, or cross‑functional collaboration.
Monitor workload distribution and support training and development of administrative staff to improve effectiveness and service delivery.
Customer Service Oversight
Own the customer service experience for office‑related and administrative requests, ensuring timely, professional, and solution‑oriented responses.
Set service standards and expectations for the administrative team; monitor service levels and address performance gaps.
Handle escalated customer service concerns and ensure appropriate resolution and follow‑up.
Partner with internal stakeholders to continuously improve customer experience and communication.
Maintenance & Facilities Service Coordination
Serve as the primary point of contact for office maintenance requests and project work orders.
Intake, prioritize, track, and manage maintenance and facilities service requests from initiation through completion.
Coordinate with internal teams, vendors, and service providers to scope work, schedule services, and ensure timely execution of maintenance projects.
Monitor project status, communicate updates to stakeholders, and elevate delays or issues as needed.
Maintain accurate documentation and records related to work orders, vendors, and completed projects.
Support vendor relationships related to office services, maintenance, and facilities support.
Coordinate pricing requests, service approvals, and performance feedback in partnership with leadership.
Ensure vendors comply with service expectations and organizational standards.
Reporting, Compliance & Continuous Improvement
Track and report on key operational metrics, including administrative service levels, customer service trends, and maintenance/work order activity.
Identify opportunities to streamline processes, reduce delays, and improve efficiency across office services.
Support budget awareness related to office services and maintenance activities, as applicable.
Ensure compliance with company policies, safety standards, and applicable procedures related to office operations and facilities support.
Qualifications
Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
Proven experience in office management, administrative services, or operations management.
Prior experience leading or supervising administrative or support staff.
Demonstrated experience coordinating customer service functions and resolving escalated issues.
Experience managing facilities service requests, maintenance work orders, or vendor coordination strongly preferred.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities, projects, and stakeholders simultaneously.
Proficiency with office productivity tools and work order or ticketing systems.
Leadership & Team Development
Operational Planning & Execution
Process Improvement
Attention to Detail & Follow‑Through
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Compensation Data
COMPENSATION: The salaried rate for this position is $65,000.00 to $70,000.00. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation.
The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws, including Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Administrative & Office Operations Leadership
Lead, coach, and oversee the administrative team, ensuring appropriate coverage, task prioritization, and performance standards.
Establish and maintain efficient office processes, procedures, and controls to support daily operations.
Serve as the escalation point for complex administrative issues requiring judgment, coordination, or cross‑functional collaboration.
Monitor workload distribution and support training and development of administrative staff to improve effectiveness and service delivery.
Customer Service Oversight
Own the customer service experience for office‑related and administrative requests, ensuring timely, professional, and solution‑oriented responses.
Set service standards and expectations for the administrative team; monitor service levels and address performance gaps.
Handle escalated customer service concerns and ensure appropriate resolution and follow‑up.
Partner with internal stakeholders to continuously improve customer experience and communication.
Maintenance & Facilities Service Coordination
Serve as the primary point of contact for office maintenance requests and project work orders.
Intake, prioritize, track, and manage maintenance and facilities service requests from initiation through completion.
Coordinate with internal teams, vendors, and service providers to scope work, schedule services, and ensure timely execution of maintenance projects.
Monitor project status, communicate updates to stakeholders, and elevate delays or issues as needed.
Maintain accurate documentation and records related to work orders, vendors, and completed projects.
Support vendor relationships related to office services, maintenance, and facilities support.
Coordinate pricing requests, service approvals, and performance feedback in partnership with leadership.
Ensure vendors comply with service expectations and organizational standards.
Reporting, Compliance & Continuous Improvement
Track and report on key operational metrics, including administrative service levels, customer service trends, and maintenance/work order activity.
Identify opportunities to streamline processes, reduce delays, and improve efficiency across office services.
Support budget awareness related to office services and maintenance activities, as applicable.
Ensure compliance with company policies, safety standards, and applicable procedures related to office operations and facilities support.
Qualifications
Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
Proven experience in office management, administrative services, or operations management.
Prior experience leading or supervising administrative or support staff.
Demonstrated experience coordinating customer service functions and resolving escalated issues.
Experience managing facilities service requests, maintenance work orders, or vendor coordination strongly preferred.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities, projects, and stakeholders simultaneously.
Proficiency with office productivity tools and work order or ticketing systems.
Leadership & Team Development
Operational Planning & Execution
Process Improvement
Attention to Detail & Follow‑Through
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