Customer Service Lead CC, CA Job 185.26
Default Brand, Fresno, CA, United States
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
Utilize basic computer skills for various functions including opening and closing store procedures
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
The ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position:
Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
Additional duties as assigned
Must be able to legally drive company vehicle
SUPERVISORY RESPONSIBILITIES
Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.
EDUCATION and/or EXPERIENCE
Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid driver’s license is required.
AVAILABLE BENEFITS
Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).
This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
Store and Outside Sales
Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a large delivery truck/vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator
Job description is subject to change, at which time your job responsibilities may change accordingly.
Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm.
Workdays vary depending on location; some are open 7 days per week.
Full-Time
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V
ASM
General Purpose of Job
Under the general direction of the Store Manager, the Assistant Manager supervises, coaches, and directs Store Team Members to ensure proper and efficient store operation, and excellent customer service. Must be available to work opening or closing shift - any day of the week. Great opportunity for advancement.
Essential Roles and Responsibilities
Assigns job duties to team members and directs their work
Is responsible for training store team members on all duties and excellent customer service
Is responsible for ranking team member’s performance
Is responsible for administering store safety program
Is responsible for managing the store PT recruiting project
Reports procedure or policy violations to Store Manager and takes appropriate corrective measures
Maintains professional store appearance, including product displays.
Meets weekly with management team to discuss and address operational issues.
Performs banking operations
Maintains standard of dress and appearance conducive to projecting a positive company image
Is capable of performing all job classifications under his/her supervision
Supervisory Responsibilities
There are subordinate supervisors reporting to this job. Positions supervised by the Assistant Store Manager may include; Counter Sales, Equipment Repair, Tint Room, Wallcovering, and Warehouse (Shipping and Receiving).
Communication and Language Requirements
For safety reasons, ability to read, write, and communicate in English is required
Must have excellent verbal and written communication skills
Must have ability to read, analyze, and interpret professional publications
Must have ability to produce reports, effectively present information,
and respond to questions from individuals and groups
Bilingual is a plus
Education and Experience Requirements
Bachelor’s Degree is preferred
The ideal candidate will have 2 or more years of experience dealing directly with customers in a sales and service environment
Recent paint store/construction-related retail management experience is a plus
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS
Store and Outside Sales: Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a motor vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.
Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm.
Workdays vary depending on location; some are open 7 days per week.
Qualifications
Licenses & Certifications
Required
Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
Utilize basic computer skills for various functions including opening and closing store procedures
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
The ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position:
Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
Additional duties as assigned
Must be able to legally drive company vehicle
SUPERVISORY RESPONSIBILITIES
Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.
EDUCATION and/or EXPERIENCE
Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid driver’s license is required.
AVAILABLE BENEFITS
Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).
This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
Store and Outside Sales
Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a large delivery truck/vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator
Job description is subject to change, at which time your job responsibilities may change accordingly.
Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm.
Workdays vary depending on location; some are open 7 days per week.
Full-Time
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V
ASM
General Purpose of Job
Under the general direction of the Store Manager, the Assistant Manager supervises, coaches, and directs Store Team Members to ensure proper and efficient store operation, and excellent customer service. Must be available to work opening or closing shift - any day of the week. Great opportunity for advancement.
Essential Roles and Responsibilities
Assigns job duties to team members and directs their work
Is responsible for training store team members on all duties and excellent customer service
Is responsible for ranking team member’s performance
Is responsible for administering store safety program
Is responsible for managing the store PT recruiting project
Reports procedure or policy violations to Store Manager and takes appropriate corrective measures
Maintains professional store appearance, including product displays.
Meets weekly with management team to discuss and address operational issues.
Performs banking operations
Maintains standard of dress and appearance conducive to projecting a positive company image
Is capable of performing all job classifications under his/her supervision
Supervisory Responsibilities
There are subordinate supervisors reporting to this job. Positions supervised by the Assistant Store Manager may include; Counter Sales, Equipment Repair, Tint Room, Wallcovering, and Warehouse (Shipping and Receiving).
Communication and Language Requirements
For safety reasons, ability to read, write, and communicate in English is required
Must have excellent verbal and written communication skills
Must have ability to read, analyze, and interpret professional publications
Must have ability to produce reports, effectively present information,
and respond to questions from individuals and groups
Bilingual is a plus
Education and Experience Requirements
Bachelor’s Degree is preferred
The ideal candidate will have 2 or more years of experience dealing directly with customers in a sales and service environment
Recent paint store/construction-related retail management experience is a plus
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS
Store and Outside Sales: Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a motor vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.
Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm.
Workdays vary depending on location; some are open 7 days per week.
Qualifications
Licenses & Certifications
Required
Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr