Service Operations Engineer I (Surgical Robotics)
BioCT Innovation Commons, California, MO, United States
We anticipate the application window for this opening will close on May 1, 2026.
At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In‑person exchanges are invaluable to our work.
This role is onsite 5 days per week in North Haven, CT.
Service Operations Engineer I (Robotics)
supports the pre‑delivery inspection (PDI), configuration, testing, and readiness of robotic surgical systems prior to customer delivery. This is a highly hands‑on, onsite role focused on real equipment, real problems, and real‑time troubleshooting—not desk‑based design work.
This role is ideal for early‑career engineers who enjoy the physical aspect of preparing hardware for delivery, learning systems deeply, and contributing directly to product readiness.
What to Expect in This Role
Majority of time spent hands‑on in the lab or warehouse environment
Frequent movement of systems using carts, lifts, and elevators
Highly variable workdays — you may not do the same task two days in a row
Strong team culture with a shared “pitch‑in” mindset
Key Responsibilities
Perform pre‑delivery inspection (PDI) activities on robotic systems, including setup, configuration, testing, troubleshooting, and documentation.
Actively perform uncrating, movement, setup, and re‑crating of large medical devices in collaboration with warehouse and logistics teams.
Diagnose system issues, replace components, and coordinate ordering of replacement parts as needed.
Execute and close work orders, travelers, and inspection documentation using SAP and internal systems.
Modify existing procedures or develop new work instructions when defined processes do not yet exist.
Support post‑manufacturing updates such as hardware changes, part swaps, or software updates required for launch or customer‑specific needs.
Inspect system and equipment performance; investigate issues and initiate corrective actions to ensure product quality.
Provide engineering judgment when work instructions are incomplete or unavailable.
Collaborate closely with service engineers, warehouse teams, and cross‑functional partners to meet delivery timelines.
Maintain compliance with safety, quality, and regulatory requirements.
Adapt to changing priorities and support urgent requests in a service‑driven environment.
Minimum Requirements
Bachelor’s degree in Engineering (Manufacturing, Mechanical, Biomedical, Electrical, or related)
Physical Requirements
Regular standing, walking, bending, and working on equipment
Team‑based maneuvering of large systems using carts and lifts
Ability to work across lab and warehouse settings
Preferred Qualifications
Internship, co‑op, or lab experience involving hands‑on technical work
Exposure to robotics, electromechanical systems, medical devices, or service engineering
Strong problem‑solving skills and attention to detail
Ability to document work clearly and follow quality procedures
SAP Experience
Experience working from or helping develop work instructions
Demonstrated flexibility and comfort operating in a fast‑changing environment
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Benefits & Compensation
Salary:
$68,000.00 – $102,000.00 (USD). The position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States.
Benefits for employees working 20+ hours per week include:
Health, Dental and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long‑term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; Simple Steps (global well‑being program).
Benefits for all regular employees include:
Incentive plans, 401(k) plan plus employer contribution and match; Short‑term disability; Paid time off; Paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non‑qualified Retirement Plan Supplement; Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Some benefits may not apply to workers in Puerto Rico.
U.S. Work Authorization & Sponsorship
Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Equal Employment Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In‑person exchanges are invaluable to our work.
This role is onsite 5 days per week in North Haven, CT.
Service Operations Engineer I (Robotics)
supports the pre‑delivery inspection (PDI), configuration, testing, and readiness of robotic surgical systems prior to customer delivery. This is a highly hands‑on, onsite role focused on real equipment, real problems, and real‑time troubleshooting—not desk‑based design work.
This role is ideal for early‑career engineers who enjoy the physical aspect of preparing hardware for delivery, learning systems deeply, and contributing directly to product readiness.
What to Expect in This Role
Majority of time spent hands‑on in the lab or warehouse environment
Frequent movement of systems using carts, lifts, and elevators
Highly variable workdays — you may not do the same task two days in a row
Strong team culture with a shared “pitch‑in” mindset
Key Responsibilities
Perform pre‑delivery inspection (PDI) activities on robotic systems, including setup, configuration, testing, troubleshooting, and documentation.
Actively perform uncrating, movement, setup, and re‑crating of large medical devices in collaboration with warehouse and logistics teams.
Diagnose system issues, replace components, and coordinate ordering of replacement parts as needed.
Execute and close work orders, travelers, and inspection documentation using SAP and internal systems.
Modify existing procedures or develop new work instructions when defined processes do not yet exist.
Support post‑manufacturing updates such as hardware changes, part swaps, or software updates required for launch or customer‑specific needs.
Inspect system and equipment performance; investigate issues and initiate corrective actions to ensure product quality.
Provide engineering judgment when work instructions are incomplete or unavailable.
Collaborate closely with service engineers, warehouse teams, and cross‑functional partners to meet delivery timelines.
Maintain compliance with safety, quality, and regulatory requirements.
Adapt to changing priorities and support urgent requests in a service‑driven environment.
Minimum Requirements
Bachelor’s degree in Engineering (Manufacturing, Mechanical, Biomedical, Electrical, or related)
Physical Requirements
Regular standing, walking, bending, and working on equipment
Team‑based maneuvering of large systems using carts and lifts
Ability to work across lab and warehouse settings
Preferred Qualifications
Internship, co‑op, or lab experience involving hands‑on technical work
Exposure to robotics, electromechanical systems, medical devices, or service engineering
Strong problem‑solving skills and attention to detail
Ability to document work clearly and follow quality procedures
SAP Experience
Experience working from or helping develop work instructions
Demonstrated flexibility and comfort operating in a fast‑changing environment
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Benefits & Compensation
Salary:
$68,000.00 – $102,000.00 (USD). The position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States.
Benefits for employees working 20+ hours per week include:
Health, Dental and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long‑term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; Simple Steps (global well‑being program).
Benefits for all regular employees include:
Incentive plans, 401(k) plan plus employer contribution and match; Short‑term disability; Paid time off; Paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non‑qualified Retirement Plan Supplement; Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Some benefits may not apply to workers in Puerto Rico.
U.S. Work Authorization & Sponsorship
Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Equal Employment Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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