Product Manager & Technical Support Engineer Textile Division
EOC Group, Sauk Trail Beach, WI, United States
Product Manager & Technical Support Engineer Textile Division
We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands‑on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real‑life applications.
Your responsibilities
Manage and develop the product portfolio throughout its full lifecycle (from concept to phase‑out) in close collaboration with R&D
Translate market needs and customer feedback into product requirements and development priorities
Define product positioning, value propositions, and technical differentiators
Coordinate product launches, updates, and discontinuations across departments
Monitor product performance, competitiveness, and profitability
Provide technical expertise and training to internal stakeholders
Technical & Application Support
Deliver on‑site and remote technical support (machine trials, testing, troubleshooting)
Support customers during industrial trials and start‑ups
Analyze technical issues, identify root causes, and implement sustainable solutions
Prepare and maintain technical documentation and reports
Act as escalation point for complex technical issues
Collaboration
Act as technical interface between customers and internal teams
Collect and structure customer feedback for continuous improvement
Support Sales during customer meetings and project discussions
Participate in customer visits, exhibitions, and industry events
Who are you?
You hold a Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or a related field
You have experience in product management, technical support, or application engineering within an industrial environment
You are analytical, hands‑on, and solution‑oriented
You combine strategic thinking with a practical, customer‑focused approach
You communicate clearly with both technical and commercial stakeholders
You enjoy working in an international environment and are willing to travel regularly within EMEA
You are fluent in English (additional European languages are a plus)
What do we offer?
A key hybrid role with strong impact on product success and customer satisfaction
An international position with exposure across the EMEA region
Close collaboration with R&D and direct influence on product development
You will receive thorough training and onboarding.
An attractive salary package with additional legal benefits.
There is no collective holiday period: vacation days are taken in consultation with the team.
You will join a company where human values and team spirit are highly important.
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We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands‑on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real‑life applications.
Your responsibilities
Manage and develop the product portfolio throughout its full lifecycle (from concept to phase‑out) in close collaboration with R&D
Translate market needs and customer feedback into product requirements and development priorities
Define product positioning, value propositions, and technical differentiators
Coordinate product launches, updates, and discontinuations across departments
Monitor product performance, competitiveness, and profitability
Provide technical expertise and training to internal stakeholders
Technical & Application Support
Deliver on‑site and remote technical support (machine trials, testing, troubleshooting)
Support customers during industrial trials and start‑ups
Analyze technical issues, identify root causes, and implement sustainable solutions
Prepare and maintain technical documentation and reports
Act as escalation point for complex technical issues
Collaboration
Act as technical interface between customers and internal teams
Collect and structure customer feedback for continuous improvement
Support Sales during customer meetings and project discussions
Participate in customer visits, exhibitions, and industry events
Who are you?
You hold a Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or a related field
You have experience in product management, technical support, or application engineering within an industrial environment
You are analytical, hands‑on, and solution‑oriented
You combine strategic thinking with a practical, customer‑focused approach
You communicate clearly with both technical and commercial stakeholders
You enjoy working in an international environment and are willing to travel regularly within EMEA
You are fluent in English (additional European languages are a plus)
What do we offer?
A key hybrid role with strong impact on product success and customer satisfaction
An international position with exposure across the EMEA region
Close collaboration with R&D and direct influence on product development
You will receive thorough training and onboarding.
An attractive salary package with additional legal benefits.
There is no collective holiday period: vacation days are taken in consultation with the team.
You will join a company where human values and team spirit are highly important.
#J-18808-Ljbffr