Workplace Experience Manager
Compass, Austin, TX, United States
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Please note: this role is 100% in-office in Austin.
From the morning essentials that get us started to the office space that inspires our productivity, the Workplace Experience manager aka Office Lead is there to make it happen. Your expertise lies in your positivity, approachability, and execution abilities in a rapidly changing startup environment ranging from top executives and real estate agents to engineers, new-hires, and interns. As Office Lead, you will be the first impression for the entire organization and play a critical role in the daily operations of the office.
At Compass You Will:
Inclusive of all Office Coordinator tasks
Provide Level 1 marketing and IT support to customers (agents) as needed.
Maintain inventory in accordance with office snacks and supplies inventory processes.
Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, and general common areas.
Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality‑assurance walkthroughs, holding third party vendors accountable to their scope of services, and coordinating office repairs/services.
Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, SpaceIQ, Procurement, On‑boarding, etc.).
Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
Manage internal communications including office updates and newsletter.
Log, update, and close Zendesk tickets as per standard operating procedures (where applicable).
Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
Champion Compass culture by planning and executing in‑office and off‑site meetings and events.
Additional responsibilities may be necessary depending on needs of the region
Additional responsibilities may be necessary if this person is also responsible for COE tasks in their market
What We Look For:
BA/BS degree or equivalent practical experience
2-3 years of service experience with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management experience
Articulate and polished communication style
Friendly, warm personality
Experience in providing administrative support in a professional work environment
Experience with Google Suite is a plus
Strong organizational skills, detail oriented
Demonstrated ability to quickly learn and master new software applications
Demonstrated ability to handle multiple requests and work in a fast paced environment
Ability to multitask, establish priorities, meet deadlines and make sound decisions
Proactive and resourceful
Experience at a startup or real estate brokerage preferred
Please note: this role is 100% in-office in Austin.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
#J-18808-Ljbffr
Please note: this role is 100% in-office in Austin.
From the morning essentials that get us started to the office space that inspires our productivity, the Workplace Experience manager aka Office Lead is there to make it happen. Your expertise lies in your positivity, approachability, and execution abilities in a rapidly changing startup environment ranging from top executives and real estate agents to engineers, new-hires, and interns. As Office Lead, you will be the first impression for the entire organization and play a critical role in the daily operations of the office.
At Compass You Will:
Inclusive of all Office Coordinator tasks
Provide Level 1 marketing and IT support to customers (agents) as needed.
Maintain inventory in accordance with office snacks and supplies inventory processes.
Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, and general common areas.
Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality‑assurance walkthroughs, holding third party vendors accountable to their scope of services, and coordinating office repairs/services.
Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, SpaceIQ, Procurement, On‑boarding, etc.).
Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
Manage internal communications including office updates and newsletter.
Log, update, and close Zendesk tickets as per standard operating procedures (where applicable).
Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
Champion Compass culture by planning and executing in‑office and off‑site meetings and events.
Additional responsibilities may be necessary depending on needs of the region
Additional responsibilities may be necessary if this person is also responsible for COE tasks in their market
What We Look For:
BA/BS degree or equivalent practical experience
2-3 years of service experience with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management experience
Articulate and polished communication style
Friendly, warm personality
Experience in providing administrative support in a professional work environment
Experience with Google Suite is a plus
Strong organizational skills, detail oriented
Demonstrated ability to quickly learn and master new software applications
Demonstrated ability to handle multiple requests and work in a fast paced environment
Ability to multitask, establish priorities, meet deadlines and make sound decisions
Proactive and resourceful
Experience at a startup or real estate brokerage preferred
Please note: this role is 100% in-office in Austin.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
#J-18808-Ljbffr