Associate Release of Information Technician
Sanford Bemidji, Sioux Falls, SD, United States
Associate Release of Information Technician page is loaded## Associate Release of Information Technicianlocations:
SD, City - Remote SD:
SD, Sioux Falls:
MN, Bemidji:
ND, Bismarck:
MN, City - Remote MNtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-0258023**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.****Work Shift:**8 Hours - Day Shifts (United States of America)**Scheduled Weekly Hours:**32**Compensation:**Salary Range: $16.00 - $25.50**Union Position:**No**Department Details**We're looking for someone with great customer service skills to take calls and process and deliver patient health information requests quickly and courteously.
Strong attention to detail and the ability to uphold strict HIPAA confidentiality at all times is required. Experience in healthcare or with medical terminology is a plus.
This position is 32 hours a week working Monday through Friday 11:30am-6:00pm central time.
Pay starts at $16.00 with additional credit given for work experience relative to this role.**Summary**Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment. Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and/or in-person.**Job Description**Identify and assess customer needs, verify understanding of requests, and follow through as promised. Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy. Ensure any issues that arise are resolved promptly, thoroughly, and courteously. Provide excellent customer service by being attentive, respectful and professional at all times. Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information. Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers. Work comfortably with frequent interruptions. Able to multitask and handle multiple priorities. Work with a high level of accuracy. May perform other duties as assigned to support business needs. Escalate issues to supervisor for resolution as deemed necessary. Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards. May perform other duties as assigned to support business needs.**Qualifications**High school diploma or equivalent preferred. Associate's degree in Health Information Technology or other healthcare field preferred.
Must have 2 years of customer service experience either working with customers both in person and via phone required. Healthcare experience is preferred. Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred. Ability to type a minimum of 35 words per minute.
**Sanford is an EEO/AA Employer M/F/Disability/Vet.****If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at
or . Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of , an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.
#J-18808-Ljbffr
SD, City - Remote SD:
SD, Sioux Falls:
MN, Bemidji:
ND, Bismarck:
MN, City - Remote MNtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-0258023**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.****Work Shift:**8 Hours - Day Shifts (United States of America)**Scheduled Weekly Hours:**32**Compensation:**Salary Range: $16.00 - $25.50**Union Position:**No**Department Details**We're looking for someone with great customer service skills to take calls and process and deliver patient health information requests quickly and courteously.
Strong attention to detail and the ability to uphold strict HIPAA confidentiality at all times is required. Experience in healthcare or with medical terminology is a plus.
This position is 32 hours a week working Monday through Friday 11:30am-6:00pm central time.
Pay starts at $16.00 with additional credit given for work experience relative to this role.**Summary**Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment. Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and/or in-person.**Job Description**Identify and assess customer needs, verify understanding of requests, and follow through as promised. Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy. Ensure any issues that arise are resolved promptly, thoroughly, and courteously. Provide excellent customer service by being attentive, respectful and professional at all times. Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information. Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers. Work comfortably with frequent interruptions. Able to multitask and handle multiple priorities. Work with a high level of accuracy. May perform other duties as assigned to support business needs. Escalate issues to supervisor for resolution as deemed necessary. Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards. May perform other duties as assigned to support business needs.**Qualifications**High school diploma or equivalent preferred. Associate's degree in Health Information Technology or other healthcare field preferred.
Must have 2 years of customer service experience either working with customers both in person and via phone required. Healthcare experience is preferred. Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred. Ability to type a minimum of 35 words per minute.
**Sanford is an EEO/AA Employer M/F/Disability/Vet.****If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at
or . Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of , an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.
#J-18808-Ljbffr