Vice President, Client Operations Lake Mary, FL, United States Client Operations

## Vice President, Client OperationsLake Mary, FL, United StatesAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Vice President, Client Operations within the Client Operations & Reporting function. This role is located in Lake Mary, FL.In this role, you’ll make an impact in the following ways:* Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices* Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes* Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes* Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills* Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement* Analyze client feedback and operational data to drive improvements and inform strategic decision-makingTo be successful in this role, we’re seeking the following:* Bachelor's degree in Business, Finance, or a related field* Advanced degree or professional certification preferred* 7-12 years of total work experience* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions* Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams* Proficiency in client service operations and a thorough understanding of industry regulations and standardsAt BNY, our culture speaks for itself, check out the latest BNY news at:Here’s a few of our recent awards:* America’s Most Innovative Companies, Fortune, 2025* World’s Most Admired Companies, Fortune 2025* “Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Years of experience8+* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsAuditingAccountingBanking
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