DHS Site Lead - Santa Ana, CA
LIS Solutions, Santa Ana, CA, United States
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Job Title : DHS Site Lead
Location : Santa Ana, CA - Full-time onsite presence with occasional travel to Vermont (10%)
Program Overview
Removing aliens present in the United States (U.S.) who have violated U.S. laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and locate aliens that pose a threat to public safety or national security. The TOD has a current and recurring need for analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of information obtained from commercial and law enforcement databases as well as publicly accessible, open-source and social media platforms.
Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws, the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICE’s mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE-EROs ability to locate them.
Job Summary
Mission Lead day-to-day operations delivering lead development, enhancement, and analysis from commercial, law enforcement, and open source/social media sources in support of ICE ERO. Ensure timeliness, accuracy, productivity, and customer satisfaction in accordance with the Project Management Plan (PMP), SOPs, Quality Control Plan (QCP), and the Government’s Quality Assurance Surveillance Plan (QASP). Operations Leadership
Job Duties
Serve as the onsite single point of contact to Government site leadership and COR; run daily stand ups and weekly reviews
Manage intake, prioritization, task assignment, and QC checks; enforce SOPs and Definition of Done
Maintain permanent, COR approved staffing/shift coverage; coordinate cross training with NCATC and manage surge/off hours support
Quality and Compliance
Own first pass acceptance and rework reduction; execute peer reviews and sampling per QCP
Ensure proper handling of PII/SBU/SSI; preserve audit trails; lead incident reporting per DHS guidance
Propose monthly SOP updates based on metrics and retrospectives
Performance Management and Reporting
Track and report site KPIs aligned to QASP (cycle time by priority tier, throughput per analyst, accuracy/validation, backlog health)
Produce weekly statistical roll ups and contribute to the monthly status report; implement corrective actions
Recruit/onboard analysts; manage schedules, performance coaching, career development, and backfill/succession
Deliver tradecraft, tool, and compliance training; certify readiness for production
Tools and Innovation
Champion safe, compliant use of approved commercial databases and social media exploitation tools
Run time boxed pilots (spikes) and provide ROI evidence to support tool approvals and scaling
Stakeholder Engagement
Coordinate with subcontractors and partners; enforce SLAs and flow down requirements
Document meeting minutes and action items within required timelines
Minimum Qualifications
5+ years in intelligence, law enforcement analysis, or OSINT/social media exploitation
2+ years leading a production team with daily delivery and quality accountability
Proven success meeting firm performance targets (timeliness, accuracy, throughput) and producing executive ready reports
Familiarity with DHS/ICE environments, personnel fitness processes, and handling of PII/SBU/SSI
Proficiency with commercial data platforms, link analysis and social media exploitation tools; strong MS 365 and dashboarding skills
Excellent communication and stakeholder management; ability to brief government leadership
Bachelor’s degree in intelligence studies, criminal justice, international affairs, data analytics, or related field (or equivalent experience)
Must be able to obtain and maintain a favorable DHS/ICE fitness determination; periodic reinvestigations (every 5 years or as directed)
LIS Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Join our team!
Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
Job Title : DHS Site Lead
Location : Santa Ana, CA - Full-time onsite presence with occasional travel to Vermont (10%)
Program Overview
Removing aliens present in the United States (U.S.) who have violated U.S. laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and locate aliens that pose a threat to public safety or national security. The TOD has a current and recurring need for analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of information obtained from commercial and law enforcement databases as well as publicly accessible, open-source and social media platforms.
Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws, the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICE’s mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE-EROs ability to locate them.
Job Summary
Mission Lead day-to-day operations delivering lead development, enhancement, and analysis from commercial, law enforcement, and open source/social media sources in support of ICE ERO. Ensure timeliness, accuracy, productivity, and customer satisfaction in accordance with the Project Management Plan (PMP), SOPs, Quality Control Plan (QCP), and the Government’s Quality Assurance Surveillance Plan (QASP). Operations Leadership
Job Duties
Serve as the onsite single point of contact to Government site leadership and COR; run daily stand ups and weekly reviews
Manage intake, prioritization, task assignment, and QC checks; enforce SOPs and Definition of Done
Maintain permanent, COR approved staffing/shift coverage; coordinate cross training with NCATC and manage surge/off hours support
Quality and Compliance
Own first pass acceptance and rework reduction; execute peer reviews and sampling per QCP
Ensure proper handling of PII/SBU/SSI; preserve audit trails; lead incident reporting per DHS guidance
Propose monthly SOP updates based on metrics and retrospectives
Performance Management and Reporting
Track and report site KPIs aligned to QASP (cycle time by priority tier, throughput per analyst, accuracy/validation, backlog health)
Produce weekly statistical roll ups and contribute to the monthly status report; implement corrective actions
Recruit/onboard analysts; manage schedules, performance coaching, career development, and backfill/succession
Deliver tradecraft, tool, and compliance training; certify readiness for production
Tools and Innovation
Champion safe, compliant use of approved commercial databases and social media exploitation tools
Run time boxed pilots (spikes) and provide ROI evidence to support tool approvals and scaling
Stakeholder Engagement
Coordinate with subcontractors and partners; enforce SLAs and flow down requirements
Document meeting minutes and action items within required timelines
Minimum Qualifications
5+ years in intelligence, law enforcement analysis, or OSINT/social media exploitation
2+ years leading a production team with daily delivery and quality accountability
Proven success meeting firm performance targets (timeliness, accuracy, throughput) and producing executive ready reports
Familiarity with DHS/ICE environments, personnel fitness processes, and handling of PII/SBU/SSI
Proficiency with commercial data platforms, link analysis and social media exploitation tools; strong MS 365 and dashboarding skills
Excellent communication and stakeholder management; ability to brief government leadership
Bachelor’s degree in intelligence studies, criminal justice, international affairs, data analytics, or related field (or equivalent experience)
Must be able to obtain and maintain a favorable DHS/ICE fitness determination; periodic reinvestigations (every 5 years or as directed)
LIS Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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