Enrollment and Eligibility Team Leader
Maximus, Little Rock, AR, United States
Overview
Maximus is hiring Enrollment and Eligibility Team Leaders to support the Missouri Surge Support Project. This is a remote opportunity open to candidates with previous Arkansas Eligibility Support (AR ES) experience.
Essential Duties and Responsibilities
Assist Supervisors in multiple areas, addressing system-related issues, coaching and developing Enrollment Specialists, and monitoring quality control tasks.
Conduct training sessions and evaluate staff performance as directed by the supervisor.
Contribute to the development and upkeep of processes and procedures within the team.
Foster effective relationships across departments for seamless collaboration.
Facilitate meetings to ensure productive communication within the team.
Ensure staff members maintain up-to-date knowledge of the program.
Provide the supervisor with comprehensive updates on operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
Act as a subject‑matter expert in verifying and researching documentation.
Draft or revise training materials and procedural documentation.
Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
Manage difficult communications with external contacts for escalated matters.
Demonstrate autonomy in determining methods and procedures for new assignments.
Conduct quality assurance checks on team members’ work to maintain high standards.
Troubleshoot system issues for Maximus and Department of Social Services systems.
Answer inquiries through Microsoft Teams.
Qualifications
High school diploma or GED and 6+ years of relevant professional experience or equivalent combination of education and experience.
2 years of Arkansas Eligibility Support (AR ES) program experience.
Must be willing and able to work 8:00 am–5:00 pm CST, Monday–Friday.
The six‑month time in position policy has been waived for this posting.
Home Office Requirements
Desktop or laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
OS for Windows – current release of Windows 10 or newer.
OS for Mac – Big Sur (11.0.1+) or MacOS 10.14 or newer.
OS for Linux – Ubuntu 18.04.
Connectivity to the internet via Wi‑Fi or RJ‑45 wired connection to home router (no mobile hotspots).
Internet speed of 25 Mbps or higher.
USB plug‑and‑play wired headset with microphone (no Bluetooth, AirPods, or wireless gaming headsets).
Must currently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, and internal pay alignment. Annual salary is one component of Maximus’s total compensation package, which may include short‑ and long‑term incentives and program‑specific awards. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant experience. An applicant’s salary history will not be used to determine compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
#J-18808-Ljbffr
Maximus is hiring Enrollment and Eligibility Team Leaders to support the Missouri Surge Support Project. This is a remote opportunity open to candidates with previous Arkansas Eligibility Support (AR ES) experience.
Essential Duties and Responsibilities
Assist Supervisors in multiple areas, addressing system-related issues, coaching and developing Enrollment Specialists, and monitoring quality control tasks.
Conduct training sessions and evaluate staff performance as directed by the supervisor.
Contribute to the development and upkeep of processes and procedures within the team.
Foster effective relationships across departments for seamless collaboration.
Facilitate meetings to ensure productive communication within the team.
Ensure staff members maintain up-to-date knowledge of the program.
Provide the supervisor with comprehensive updates on operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
Act as a subject‑matter expert in verifying and researching documentation.
Draft or revise training materials and procedural documentation.
Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
Manage difficult communications with external contacts for escalated matters.
Demonstrate autonomy in determining methods and procedures for new assignments.
Conduct quality assurance checks on team members’ work to maintain high standards.
Troubleshoot system issues for Maximus and Department of Social Services systems.
Answer inquiries through Microsoft Teams.
Qualifications
High school diploma or GED and 6+ years of relevant professional experience or equivalent combination of education and experience.
2 years of Arkansas Eligibility Support (AR ES) program experience.
Must be willing and able to work 8:00 am–5:00 pm CST, Monday–Friday.
The six‑month time in position policy has been waived for this posting.
Home Office Requirements
Desktop or laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
OS for Windows – current release of Windows 10 or newer.
OS for Mac – Big Sur (11.0.1+) or MacOS 10.14 or newer.
OS for Linux – Ubuntu 18.04.
Connectivity to the internet via Wi‑Fi or RJ‑45 wired connection to home router (no mobile hotspots).
Internet speed of 25 Mbps or higher.
USB plug‑and‑play wired headset with microphone (no Bluetooth, AirPods, or wireless gaming headsets).
Must currently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, and internal pay alignment. Annual salary is one component of Maximus’s total compensation package, which may include short‑ and long‑term incentives and program‑specific awards. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant experience. An applicant’s salary history will not be used to determine compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
#J-18808-Ljbffr