Senior Technical Program Manager (Operations)
Pano AI, San Francisco, CA, United States
Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT
The Role
We’re looking for a Senior Technical Program Manager (Hardware Deployment) to lead the end-to-end execution of deploying Pano’s camera systems from concept through to fully live operations. This role sits within the Operations team and serves as the connective tissue across site acquisition, development, field operations, sales, and customer success. You will own program timelines, manage risks, and ensure seamless delivery while collaborating closely with both internal stakeholders and external customers. Your work will directly impact how effectively and efficiently Pano brings coverage online to meet customer needs.
What you'll do
Own the full lifecycle of camera deployment programs, from initial planning through installation and go-live
Develop and manage detailed program schedules, proactively identifying risks and driving mitigation strategies
Partner cross-functionally with Site Acquisition, Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution
Engage directly with customers to align on requirements, communicate progress, and ensure satisfaction
Define and optimize station coverage plans based on customer needs, geographic constraints, and operational considerations
Collaborate with hardware and software teams to troubleshoot issues, identify root causes, and drive solutions
Build and maintain clear reporting for internal stakeholders (including executives) and external customers, ensuring transparency and accountability
Identify opportunities to streamline and automate workflows using tools and systems to improve operational efficiency
Roll up your sleeves when needed to support on-the-ground execution and unblock critical path issues
What you'll bring
7+ years of experience in Technical Program Management, Operations, or a related role in a cross-functional, fast-paced environment
Proven ability to manage complex, hardware/software integrated programs from concept to deployment
Strong technical fluency to effectively partner with engineering teams and diagnose system-level issues
Experience working cross-functionally with operations, sales, and customer-facing teams
Excellent communication skills with the ability to present clearly to both executive leadership and external customers
Strong problem-solving skills with a proactive, ownership-driven mindset
Experience building and improving processes, including leveraging tools to automate workflows
Willingness to travel up to 10% and engage in hands‑on work when needed to ensure program success
Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.
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The Role
We’re looking for a Senior Technical Program Manager (Hardware Deployment) to lead the end-to-end execution of deploying Pano’s camera systems from concept through to fully live operations. This role sits within the Operations team and serves as the connective tissue across site acquisition, development, field operations, sales, and customer success. You will own program timelines, manage risks, and ensure seamless delivery while collaborating closely with both internal stakeholders and external customers. Your work will directly impact how effectively and efficiently Pano brings coverage online to meet customer needs.
What you'll do
Own the full lifecycle of camera deployment programs, from initial planning through installation and go-live
Develop and manage detailed program schedules, proactively identifying risks and driving mitigation strategies
Partner cross-functionally with Site Acquisition, Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution
Engage directly with customers to align on requirements, communicate progress, and ensure satisfaction
Define and optimize station coverage plans based on customer needs, geographic constraints, and operational considerations
Collaborate with hardware and software teams to troubleshoot issues, identify root causes, and drive solutions
Build and maintain clear reporting for internal stakeholders (including executives) and external customers, ensuring transparency and accountability
Identify opportunities to streamline and automate workflows using tools and systems to improve operational efficiency
Roll up your sleeves when needed to support on-the-ground execution and unblock critical path issues
What you'll bring
7+ years of experience in Technical Program Management, Operations, or a related role in a cross-functional, fast-paced environment
Proven ability to manage complex, hardware/software integrated programs from concept to deployment
Strong technical fluency to effectively partner with engineering teams and diagnose system-level issues
Experience working cross-functionally with operations, sales, and customer-facing teams
Excellent communication skills with the ability to present clearly to both executive leadership and external customers
Strong problem-solving skills with a proactive, ownership-driven mindset
Experience building and improving processes, including leveraging tools to automate workflows
Willingness to travel up to 10% and engage in hands‑on work when needed to ensure program success
Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.
#J-18808-Ljbffr