Assistant Service Coordinator
Motive Holding Companies LLC, Anaheim, CA, United States
This is a temporary assignment, not to exceed six (6) months, designed to provide additional support to the Service Department. The Assistant Service Coordinator will assist with dispatch functions, service coordination, and warranty administration to support daily operations and service delivery. Upon conclusion of the assignment, the employee will return to their regular position unless otherwise communicated in writing.
Essential Duties and Responsibilities
Assistant Dispatch & Scheduling Support
Assist with technician dispatching and daily job scheduling to support service demand
Monitor schedules, service boards, and technician availability; adjust assignments as directed
Communicate job assignments, updates, and changes to technicians in real time
Track technician status, arrivals, and job completions
Service Coordination & Customer Support
Support inbound service calls, emails, and service requests
Collect and verify service information including customer, equipment, and service history
Provide appointment confirmations and ETA updates to customers
Escalate service concerns or scheduling issues to leadership as appropriate
Warranty Administration
Assist with the preparation, submission, and tracking of service warranty claims
Verify warranty eligibility and required documentation
Communicate with vendors and manufacturers regarding claim status
Maintain accurate warranty records and supporting documentation
Administrative & Operational Support
Create and update service work orders and related documentation
Coordinate with Parts and Service teams regarding parts availability
Support reporting and administrative tasks related to service activity
Qualifications
Required
High school diploma or equivalent
Prior experience in service coordination, dispatch, administrative support, or warranty processing
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office and service management systems
Preferred
Dispatch or scheduling experience in a service-based environment
Familiarity with warranty administration processes
Temporary Assignment Terms
This assignment is temporary and expected to last up to six (6) months
This assignment does not guarantee a permanent position or change in job classification
Compensation, schedule, and overtime eligibility will remain consistent with the employee's current status unless otherwise specified in writing
Duties may be adjusted based on operational needs during the assignment
The Company reserves the right to end the temporary assignment early or extend it within business needs, subject to applicable law
Success Indicators
Improved scheduling efficiency and service coordination support
Accurate and timely warranty claim processing
Positive internal and customer communication
Consistent documentation and administrative accuracy
#J-18808-Ljbffr
Essential Duties and Responsibilities
Assistant Dispatch & Scheduling Support
Assist with technician dispatching and daily job scheduling to support service demand
Monitor schedules, service boards, and technician availability; adjust assignments as directed
Communicate job assignments, updates, and changes to technicians in real time
Track technician status, arrivals, and job completions
Service Coordination & Customer Support
Support inbound service calls, emails, and service requests
Collect and verify service information including customer, equipment, and service history
Provide appointment confirmations and ETA updates to customers
Escalate service concerns or scheduling issues to leadership as appropriate
Warranty Administration
Assist with the preparation, submission, and tracking of service warranty claims
Verify warranty eligibility and required documentation
Communicate with vendors and manufacturers regarding claim status
Maintain accurate warranty records and supporting documentation
Administrative & Operational Support
Create and update service work orders and related documentation
Coordinate with Parts and Service teams regarding parts availability
Support reporting and administrative tasks related to service activity
Qualifications
Required
High school diploma or equivalent
Prior experience in service coordination, dispatch, administrative support, or warranty processing
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office and service management systems
Preferred
Dispatch or scheduling experience in a service-based environment
Familiarity with warranty administration processes
Temporary Assignment Terms
This assignment is temporary and expected to last up to six (6) months
This assignment does not guarantee a permanent position or change in job classification
Compensation, schedule, and overtime eligibility will remain consistent with the employee's current status unless otherwise specified in writing
Duties may be adjusted based on operational needs during the assignment
The Company reserves the right to end the temporary assignment early or extend it within business needs, subject to applicable law
Success Indicators
Improved scheduling efficiency and service coordination support
Accurate and timely warranty claim processing
Positive internal and customer communication
Consistent documentation and administrative accuracy
#J-18808-Ljbffr