Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park
Live Nation Entertainment, Tinley Park, IL, United States
Fan Ambassador
Position Title: Fan Ambassador
Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.
Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!
* Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
* Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
* Direct restroom and concession lines, as needed, to shorten guest wait times.
* Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
* Assist upper management in crew member incentive programs.
* Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
* Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section.
* Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.
* Position requires constant walking or standing in one place for long periods of time.
* Must be at least 16 years of age.
* Desire to initiate conversations with guests.
* Experience not required.
* Customer service friendly attitude and good communication skills.
* Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
* Availability on event dates, primarily evenings and weekends.
* Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
The expected compensation for this position is:
$15.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Position Title: Fan Ambassador
Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.
Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!
* Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
* Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
* Direct restroom and concession lines, as needed, to shorten guest wait times.
* Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
* Assist upper management in crew member incentive programs.
* Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
* Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section.
* Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.
* Position requires constant walking or standing in one place for long periods of time.
* Must be at least 16 years of age.
* Desire to initiate conversations with guests.
* Experience not required.
* Customer service friendly attitude and good communication skills.
* Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
* Availability on event dates, primarily evenings and weekends.
* Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
The expected compensation for this position is:
$15.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.