Clinical Tasker
Holston Medical Group, Norton, VA, United States
Clinical Tasker
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
Company paid Life and Accidental Death and Dismemberment Insurance
Company paid Long Term Disability Insurance
401(k) and Roth Retirement plan with Company Contributions
Medical, Dental, Vision, and additional Life and STD Insurance
Health Savings Account Plan with company contributions
Paid time off
Paid Sick time
Paid Holidays
And more!
General Summary: The Clinical Tasker provides compassionate care to patients in a physician's office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.
Task Responsibilities:
Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly manner
Display excellent customer service skills with internal customers and patients
Take exceptional notes and enter into EMR for the correct Provider
Answer patients questions when possible, but ensure to always ask information from the Provider if the answer is not known
Follow up with the patient and Provider and document in the EMR system
Perform medication refills as necessary
Work multiple provider's task lists as needed (pharmacy calls, patient calls, etc.)
Maintain patient confidentiality, observe all strictures of HIPAA
Ensure efficient telephone communication
Maintain accurate block time and clinical schedule information for scheduling
Triage patient phone calls to ensure patient needs are met
Educate the patient on diet, disease management, lab results, and medication
General Responsibilities:
Attend nurse meetings and other educational opportunities
Float to other offices as needed to fill in gaps/cover office lunch rotation
Mail normal labs to patients and call patients with abnormal labs
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patients needs are taken care of
Assist with patient care as directed
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
Education/Experience/Knowledge:
High School diploma or equivalent required
LPN license by the state in which employed or Certified/Registered Medical Assistant
2-5 years' experience in a medical office
CPR certified
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Key Competencies:
Compassion
Customer Focus
Ethics and Values
Learning on the Fly
Functional/Technical Skills
Problem Solving
Informing
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
Company paid Life and Accidental Death and Dismemberment Insurance
Company paid Long Term Disability Insurance
401(k) and Roth Retirement plan with Company Contributions
Medical, Dental, Vision, and additional Life and STD Insurance
Health Savings Account Plan with company contributions
Paid time off
Paid Sick time
Paid Holidays
And more!
General Summary: The Clinical Tasker provides compassionate care to patients in a physician's office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.
Task Responsibilities:
Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly manner
Display excellent customer service skills with internal customers and patients
Take exceptional notes and enter into EMR for the correct Provider
Answer patients questions when possible, but ensure to always ask information from the Provider if the answer is not known
Follow up with the patient and Provider and document in the EMR system
Perform medication refills as necessary
Work multiple provider's task lists as needed (pharmacy calls, patient calls, etc.)
Maintain patient confidentiality, observe all strictures of HIPAA
Ensure efficient telephone communication
Maintain accurate block time and clinical schedule information for scheduling
Triage patient phone calls to ensure patient needs are met
Educate the patient on diet, disease management, lab results, and medication
General Responsibilities:
Attend nurse meetings and other educational opportunities
Float to other offices as needed to fill in gaps/cover office lunch rotation
Mail normal labs to patients and call patients with abnormal labs
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patients needs are taken care of
Assist with patient care as directed
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
Education/Experience/Knowledge:
High School diploma or equivalent required
LPN license by the state in which employed or Certified/Registered Medical Assistant
2-5 years' experience in a medical office
CPR certified
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Key Competencies:
Compassion
Customer Focus
Ethics and Values
Learning on the Fly
Functional/Technical Skills
Problem Solving
Informing
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.