Front Desk Agent - Hotel Operations-SEASONAL
Seminole Gaming, Atlantic City, NJ, United States
Job Title
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
Responsibilities Include:
Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
Communicate with Customer Care for future reservations via telephone calls.
Assist with booking guest reservations that are walk-ins.
Respond to guest requests and communicate with other departments as it relates to those requests.
Provide alternative options to guests if their requests cannot be satisfied.
Offering bell assistance to each guest upon departure.
Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
Other duties as assigned
Benefits Include:
Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay rate $18.00 hr
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
Responsibilities Include:
Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
Communicate with Customer Care for future reservations via telephone calls.
Assist with booking guest reservations that are walk-ins.
Respond to guest requests and communicate with other departments as it relates to those requests.
Provide alternative options to guests if their requests cannot be satisfied.
Offering bell assistance to each guest upon departure.
Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
Other duties as assigned
Benefits Include:
Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay rate $18.00 hr