Event Staff - Part time
Live Nation Entertainment, Atlanta, GA, United States
Job Opportunity At Live Nation Entertainment
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This company connects over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Role Responsibilities
This role will involve:
Greeting guests, providing stellar customer service with a smile; scanning tickets upon entry to the venue; answering guest questions; and alerting guests of venue policies as needed.
Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed.
Assist guests with special needs, such as helping with seat accommodations.
Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas.
Assist with keeping the venue safe, clean, and presentable to the guests.
Help resolve guest complaints or problems, or direct them to the appropriate department to assist them.
Assist patrons by giving directions to places inside or outside the venue.
Guide guests to exit or provide other instructions or assistance in an emergency.
Additional tasks as requested by the Supervisor or Management.
This role is part-time and seasonal and requires evening and weekend availability.
Identifying any hazard or potential situation before it arises
Must be willing to learn multiple positions within the venue.
Qualifications
This person will bring:
Must be 18 years of age.
High School Diploma or Equivalent
At least 1+ years in a guest service role preferred.
Excellent verbal, written, and interpersonal communication skills.
Acute sense of judgment, tact, and diplomacy
Good working knowledge of security operations, safety practices in an entertainment environment, and enforcement procedures.
Ability to perform duties in a professional manner and appearance.
Ability to make independent and good judgment decisions within proper policy and procedures.
A strong sense of teamwork and ability to execute programs.
Position requires constant walking, climbing stairs, lifting, and working outdoors in all weather conditions.
Must be able to work 50 percent of the shows.
Ability to stand for more than 4 hours or more.
Able to properly communicate instructions to attendees.
Equal Employment Opportunity
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This company connects over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Role Responsibilities
This role will involve:
Greeting guests, providing stellar customer service with a smile; scanning tickets upon entry to the venue; answering guest questions; and alerting guests of venue policies as needed.
Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed.
Assist guests with special needs, such as helping with seat accommodations.
Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas.
Assist with keeping the venue safe, clean, and presentable to the guests.
Help resolve guest complaints or problems, or direct them to the appropriate department to assist them.
Assist patrons by giving directions to places inside or outside the venue.
Guide guests to exit or provide other instructions or assistance in an emergency.
Additional tasks as requested by the Supervisor or Management.
This role is part-time and seasonal and requires evening and weekend availability.
Identifying any hazard or potential situation before it arises
Must be willing to learn multiple positions within the venue.
Qualifications
This person will bring:
Must be 18 years of age.
High School Diploma or Equivalent
At least 1+ years in a guest service role preferred.
Excellent verbal, written, and interpersonal communication skills.
Acute sense of judgment, tact, and diplomacy
Good working knowledge of security operations, safety practices in an entertainment environment, and enforcement procedures.
Ability to perform duties in a professional manner and appearance.
Ability to make independent and good judgment decisions within proper policy and procedures.
A strong sense of teamwork and ability to execute programs.
Position requires constant walking, climbing stairs, lifting, and working outdoors in all weather conditions.
Must be able to work 50 percent of the shows.
Ability to stand for more than 4 hours or more.
Able to properly communicate instructions to attendees.
Equal Employment Opportunity
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.