Client Support Specialist - WesTex Printing
Creative Solutions in Healthcare, Brownwood, TX, United States
Client Support Specialist
West Texas Printing
The Client Support Specialist supports customers by preparing and processing press-ready PDF files and ensuring accurate order entry and high-quality print production. This role focuses on artwork quality, efficiency, and professional customer communication.
Essential Duties & Responsibilities
Enter, research, and accurately price orders received by phone, mail, fax, and online systems.
Review and resolve non-preflighted files by identifying issues and determining solutions.
Assist customers with file submission errors, preflight logs, and technical questions.
Communicate professionally with customers and internal teams via phone and email.
Prepare and distribute proofs for customer approval.
Authorize reprints and complete documentation per pricing and production guidelines.
Manage order holds, cancellations, and customer-requested changes.
Obtain, edit, and prepare artwork to meet print specifications.
Verify customer copy, fonts, sizing, and artwork for print compatibility.
Design and typeset layouts using Adobe InDesign according to company standards.
Proofread jobs against customer-provided copy and make necessary corrections.
Maintain an organized workspace following Lean 5S standards.
Perform other duties as needed to support team and production goals.
Qualifications & Skills
Strong verbal and written communication skills
Ability to work effectively with diverse teams and personalities
Excellent organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Typing speed of at least 35 WPM with accuracy
Good eyesight, color recognition, and hearing
Experience with Adobe Creative Suite preferred
InDesign and/or Photoshop experience strongly desired
Enfocus PitStop Pro experience a plus
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
West Texas Printing
The Client Support Specialist supports customers by preparing and processing press-ready PDF files and ensuring accurate order entry and high-quality print production. This role focuses on artwork quality, efficiency, and professional customer communication.
Essential Duties & Responsibilities
Enter, research, and accurately price orders received by phone, mail, fax, and online systems.
Review and resolve non-preflighted files by identifying issues and determining solutions.
Assist customers with file submission errors, preflight logs, and technical questions.
Communicate professionally with customers and internal teams via phone and email.
Prepare and distribute proofs for customer approval.
Authorize reprints and complete documentation per pricing and production guidelines.
Manage order holds, cancellations, and customer-requested changes.
Obtain, edit, and prepare artwork to meet print specifications.
Verify customer copy, fonts, sizing, and artwork for print compatibility.
Design and typeset layouts using Adobe InDesign according to company standards.
Proofread jobs against customer-provided copy and make necessary corrections.
Maintain an organized workspace following Lean 5S standards.
Perform other duties as needed to support team and production goals.
Qualifications & Skills
Strong verbal and written communication skills
Ability to work effectively with diverse teams and personalities
Excellent organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Typing speed of at least 35 WPM with accuracy
Good eyesight, color recognition, and hearing
Experience with Adobe Creative Suite preferred
InDesign and/or Photoshop experience strongly desired
Enfocus PitStop Pro experience a plus
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.