Banquet Administrative Assistant
HEI Hotels and Resorts, Braselton, GA, United States
Chateau lan Winery & Resort Banquet Operations Manager
Manage upcoming groups and events, and meet clients' needs through active communication, planning, and team leadership.
Responsibilities
Provide excellent service for all events and act as the primary sourcing resource for all BEO's at the hotel.
Manage staff scheduling, inventory records, filing, staff training compliance
Assist banquet director with appointments, meetings group contacts and event planners prior to functions, and ensure all arrangements are acceptable.
Review and interpret banquet event orders to ensure proper set up, timelines, menus are accurate.
Manage vendor coordination, as needed
Maintain office systems, including filing, answering phones and managing event calendar
Respond quickly and effectively to in-house Resort clients, group and guest needs.
Perform a wide range of tasks and duties to support banquet operations and FB division management.
Liaison between departments to ensure all guests' needs are met.
Communicate effectively and professionally with all guests, banquet associates and internal departments.
Anticipate and resolve any issues with a calm and collected demeanor.
Effectively follow up on special banquet or event arrangements to ensure compliance.
Follow all company safety and security policies and procedures, including reporting any maintenance problems, safety hazards, accidents or incidents.
Comply with attendance rules and be available to work on a regular basis.
Process PO's.
Respond promptly to inquiries on event, data.
Assist Director with site walkthrough, if required
Attend assigned meetings, taking notes and distributing meeting minutes
File daily recaps, follow through on any recap identified queries
Perform any other job related duties as assigned
Qualifications
1+ year in banquet operations is required.
High School Diploma required; Bachelor's Degree preferred
Working knowledge of applicable sales system (micros, Delphi, ways), Word, Excel Power point presentation, Outlook, iBuyEfficient required.
Advanced knowledge of hotel features, benefits, and competing hotels
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Able to set priorities, plan, organize, and distribute.
Ability to work effectively under time constraints and deadlines.
Ability to work flexible hours, as needed, including weekends to support operations
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Manage upcoming groups and events, and meet clients' needs through active communication, planning, and team leadership.
Responsibilities
Provide excellent service for all events and act as the primary sourcing resource for all BEO's at the hotel.
Manage staff scheduling, inventory records, filing, staff training compliance
Assist banquet director with appointments, meetings group contacts and event planners prior to functions, and ensure all arrangements are acceptable.
Review and interpret banquet event orders to ensure proper set up, timelines, menus are accurate.
Manage vendor coordination, as needed
Maintain office systems, including filing, answering phones and managing event calendar
Respond quickly and effectively to in-house Resort clients, group and guest needs.
Perform a wide range of tasks and duties to support banquet operations and FB division management.
Liaison between departments to ensure all guests' needs are met.
Communicate effectively and professionally with all guests, banquet associates and internal departments.
Anticipate and resolve any issues with a calm and collected demeanor.
Effectively follow up on special banquet or event arrangements to ensure compliance.
Follow all company safety and security policies and procedures, including reporting any maintenance problems, safety hazards, accidents or incidents.
Comply with attendance rules and be available to work on a regular basis.
Process PO's.
Respond promptly to inquiries on event, data.
Assist Director with site walkthrough, if required
Attend assigned meetings, taking notes and distributing meeting minutes
File daily recaps, follow through on any recap identified queries
Perform any other job related duties as assigned
Qualifications
1+ year in banquet operations is required.
High School Diploma required; Bachelor's Degree preferred
Working knowledge of applicable sales system (micros, Delphi, ways), Word, Excel Power point presentation, Outlook, iBuyEfficient required.
Advanced knowledge of hotel features, benefits, and competing hotels
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Able to set priorities, plan, organize, and distribute.
Ability to work effectively under time constraints and deadlines.
Ability to work flexible hours, as needed, including weekends to support operations
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.