Medical Office Front Desk Receptionist (PART TIME)
Integrated Psych Solutions, Augusta, GA, United States
Front Desk Receptionist
Patient Services
Outpatient Clinic
Part-Time (1520 hrs/wk) | Flexible Schedule | Competitive Hourly Pay | Augusta, GA
Integrated Psych Solutions (IPS) is a fast-growing behavioral healthcare organization based in Augusta, GA. Founded in 2019, IPS provides mental health services across hospitals, rehabilitation centers, long-term care facilities, and outpatient clinics throughout the Southeast. We're committed to delivering compassionate, timely, and high-quality care
and we're looking for team members who share that commitment. IPS is in an exciting growth stage with real opportunities for team members to grow into expanded roles as the company scales.
About the Role
We are seeking a reliable and personable Front Desk Receptionist to be the first point of contact for patients at our outpatient behavioral health clinic in Augusta, GA. This is a part-time, in-person position (approximately 1520 hours per week) with a flexible schedule. You'll own the front desk experience
checking patients in and out, collecting copays, answering phones, coordinating referrals, and keeping the clinic running smoothly. You'll work alongside our clinical and administrative teams in a fast-paced but supportive environment.
This role has a clear path to full-time as the practice continues to expand.
Key Responsibilities
Patient Check-In & Check-Out
Greet patients and check them in and out accurately and efficiently
Verify and update patient demographics, insurance information, and intake paperwork at each visit
Collect copays, coinsurance, deductibles, and outstanding balances at time of service
Schedule follow-up appointments and provide patients with visit summaries or next-step instructions at checkout
Phones & Scheduling
Answer inbound calls, respond to patient inquiries, and route messages to appropriate clinical staff
Make outbound calls for appointment confirmations, follow-ups, and no-show rescheduling
Schedule new and returning patients, manage cancellations, and maintain waitlists
Referral Coordination
Process and track incoming referrals from hospitals, primary care offices, and other providers
Coordinate with referral sources to ensure timely patient scheduling and follow-through
Administrative & Compliance
Enter and maintain accurate patient data in the electronic health record (EHR) system
Provide general administrative support to clinical and office staff as needed
Maintain strict confidentiality and adhere to HIPAA guidelines at all times
Qualifications
High school diploma or equivalent required
1+ year of experience in a medical office, outpatient clinic, or healthcare front desk setting preferred
Experience collecting copays and verifying insurance is a plus
Friendly, polite, and professional demeanor
in person and on the phone
Strong attention to detail and ability to manage multiple tasks simultaneously
Comfortable with Google Workspace and able to learn EHR systems quickly
Must be available to work in-person at our Augusta, GA office
Why Join IPS
Competitive Hourly Pay: Based on experience and schedule commitment
Flexible Schedule: We'll work with you to find hours that fit your life
Growth Potential: Clear path to full-time with expanded responsibilities as the practice grows
Benefits Eligible (Full-Time): Medical, dental, vision, and 401(k) available for qualifying roles
Paid Training: You won't be thrown into the deep end
we invest in getting you up to speed
Mission-Driven Work: Be part of a team improving mental health access across the Southeast
Supportive Team: Work alongside experienced clinicians and administrators who value collaboration and communication
Professional Development: Gain exposure to clinical operations, billing workflows, and the inner workings of a growing healthcare company
Equal Opportunity Employer
Integrated Psych Solutions is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Patient Services
Outpatient Clinic
Part-Time (1520 hrs/wk) | Flexible Schedule | Competitive Hourly Pay | Augusta, GA
Integrated Psych Solutions (IPS) is a fast-growing behavioral healthcare organization based in Augusta, GA. Founded in 2019, IPS provides mental health services across hospitals, rehabilitation centers, long-term care facilities, and outpatient clinics throughout the Southeast. We're committed to delivering compassionate, timely, and high-quality care
and we're looking for team members who share that commitment. IPS is in an exciting growth stage with real opportunities for team members to grow into expanded roles as the company scales.
About the Role
We are seeking a reliable and personable Front Desk Receptionist to be the first point of contact for patients at our outpatient behavioral health clinic in Augusta, GA. This is a part-time, in-person position (approximately 1520 hours per week) with a flexible schedule. You'll own the front desk experience
checking patients in and out, collecting copays, answering phones, coordinating referrals, and keeping the clinic running smoothly. You'll work alongside our clinical and administrative teams in a fast-paced but supportive environment.
This role has a clear path to full-time as the practice continues to expand.
Key Responsibilities
Patient Check-In & Check-Out
Greet patients and check them in and out accurately and efficiently
Verify and update patient demographics, insurance information, and intake paperwork at each visit
Collect copays, coinsurance, deductibles, and outstanding balances at time of service
Schedule follow-up appointments and provide patients with visit summaries or next-step instructions at checkout
Phones & Scheduling
Answer inbound calls, respond to patient inquiries, and route messages to appropriate clinical staff
Make outbound calls for appointment confirmations, follow-ups, and no-show rescheduling
Schedule new and returning patients, manage cancellations, and maintain waitlists
Referral Coordination
Process and track incoming referrals from hospitals, primary care offices, and other providers
Coordinate with referral sources to ensure timely patient scheduling and follow-through
Administrative & Compliance
Enter and maintain accurate patient data in the electronic health record (EHR) system
Provide general administrative support to clinical and office staff as needed
Maintain strict confidentiality and adhere to HIPAA guidelines at all times
Qualifications
High school diploma or equivalent required
1+ year of experience in a medical office, outpatient clinic, or healthcare front desk setting preferred
Experience collecting copays and verifying insurance is a plus
Friendly, polite, and professional demeanor
in person and on the phone
Strong attention to detail and ability to manage multiple tasks simultaneously
Comfortable with Google Workspace and able to learn EHR systems quickly
Must be available to work in-person at our Augusta, GA office
Why Join IPS
Competitive Hourly Pay: Based on experience and schedule commitment
Flexible Schedule: We'll work with you to find hours that fit your life
Growth Potential: Clear path to full-time with expanded responsibilities as the practice grows
Benefits Eligible (Full-Time): Medical, dental, vision, and 401(k) available for qualifying roles
Paid Training: You won't be thrown into the deep end
we invest in getting you up to speed
Mission-Driven Work: Be part of a team improving mental health access across the Southeast
Supportive Team: Work alongside experienced clinicians and administrators who value collaboration and communication
Professional Development: Gain exposure to clinical operations, billing workflows, and the inner workings of a growing healthcare company
Equal Opportunity Employer
Integrated Psych Solutions is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.