Patient Access Representative
Aya Healthcare, Farmington, MO, United States
Patient Access Representative
Parkland Health Center is looking to hire a Patient Access Representative I for overnights. This part-time position requires working nights, 24 hours from 7 PM to 7:30 AM.
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations.
BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine.
Role Purpose
The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism, and ability to make a personal connection.
Responsibilities
Utilize critical thinking skills to problem solve a variety of situations anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer, or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs and ensuring that we are maintaining the integrity of the patients' clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI). The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans, and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities, and collection of applicable patient payments. In order to comply with complex regulatory guidelines, must be able to understand, articulate, and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education: High School Diploma or GED
Experience: No Experience
Preferred Requirements
Education: Associate's Degree
Experience: 2 years
Parkland Health Center is looking to hire a Patient Access Representative I for overnights. This part-time position requires working nights, 24 hours from 7 PM to 7:30 AM.
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations.
BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine.
Role Purpose
The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism, and ability to make a personal connection.
Responsibilities
Utilize critical thinking skills to problem solve a variety of situations anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer, or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs and ensuring that we are maintaining the integrity of the patients' clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI). The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans, and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities, and collection of applicable patient payments. In order to comply with complex regulatory guidelines, must be able to understand, articulate, and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education: High School Diploma or GED
Experience: No Experience
Preferred Requirements
Education: Associate's Degree
Experience: 2 years