Estimator
Bailey's Automotive Services Inc, Fargo, ND, United States
We’re seeking a Body Shop Estimator who is passionate about helping others, enjoys problem-solving, and delivers exceptional customer service. In this role, you’ll provide an outstanding customer experience while guiding clients through the repair and insurance process with confidence and clarity. You’ll help customers feel comfortable and informed, apply your knowledge of vehicle repairs and OEM procedures, and serve as the central point of communication between customers, insurance partners, and technicians. If you thrive in a fast-paced environment and are looking for opportunities to grow and advance, we’d love to have you on our team.
About the Company
We are a locally and privately owned company that started out in 2012 with offering paintless dent repair services that quickly expanded into offering additional services such as auto and marine detailing and auto body repair. We believe that leadership, communication, financial stability, and having passion for helping clients and team members, are the main factors for our success.
Reports To
The Estimator will report to the Production Manager.
Job Overview
The Body Shop Estimator is responsible for inspecting damaged vehicles, creating preliminary repair estimates, and guiding customers through the repair process from start to finish. This role serves as the primary point of contact between the customer, insurance companies, and the repair facility, ensuring repairs are performed correctly, safely, and in compliance with OEM procedures.
The ideal candidate is detail-oriented, customer-focused, and confident communicating with insurance adjusters while advocating for proper repairs. This position plays a critical role in customer satisfaction, shop profitability, and overall workflow efficiency.
Job Duties
Inspect vehicles to accurately identify damage and understand vehicle design
Document vehicle damage thoroughly with notes and photos
Create accurate repair estimates and supplements using estimating software
Research and follow OEM repair procedures and safety requirements
Greet customers and gather all required customer, vehicle, and insurance information
Communicate clearly and professionally with customers regarding repairs, timelines, and insurance processes
Provide timely follow-ups and status updates to customers throughout the repair process
Serve as the primary point of communication between customers, insurance partners, and technicians
Collaborate with technicians during disassembly and repair planning
Ensure repairs meet company quality and safety standards
Maintain organized repair files and a clean, organized work environment
Effectively manage multiple repairs in a fast-paced environment
Problem-solve repair challenges as they arise
Perform additional duties as assigned by management
What we are searching for…
Ability to pass drug/background check
Valid driver’s license and clean driving record
Mature, responsible, and dependable
Self-motivated and good at solving problems
Direct and proficient communicator
Detail oriented and great at organization
Willingness to learn and put in extra time when needed
Ability to work in a fast paced environment
Ability to meet deadlines
Upbeat and has positive attitude
Adhere to company policies and procedures
Cooperate with team members to perform a smooth workflow
Share ideas and feedback
An energetic person who enjoys being part of a team that knows how to have fun while also working hard
Physical requirements: Able to lift 45lbs, as well as stand, walk, kneel, crouch, and bend for extending periods of time
Not Necessary but beneficial
2-year of automotive industry experience
Able to drive a manual transmission
Familiar with CCC One or other estimating software
Benefits
Health Insurance
Health Savings Account
Paid time off (vacation, personal, sick days)
Flexibility with time off
Costco membership
Dental & Vision Insurance
401(k) Retirement plan
Supplemental Insurance
Group and Voluntary Term Life/AD&D
Long/Short Term Disability
Physical, Financial and Mental Wellness
Opportunities to volunteer to help community
Opportunities to learn new skills with paid training
Opportunity for growth and advancement
Company attire
Shop use
Discount on parts and services
Full time
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About the Company
We are a locally and privately owned company that started out in 2012 with offering paintless dent repair services that quickly expanded into offering additional services such as auto and marine detailing and auto body repair. We believe that leadership, communication, financial stability, and having passion for helping clients and team members, are the main factors for our success.
Reports To
The Estimator will report to the Production Manager.
Job Overview
The Body Shop Estimator is responsible for inspecting damaged vehicles, creating preliminary repair estimates, and guiding customers through the repair process from start to finish. This role serves as the primary point of contact between the customer, insurance companies, and the repair facility, ensuring repairs are performed correctly, safely, and in compliance with OEM procedures.
The ideal candidate is detail-oriented, customer-focused, and confident communicating with insurance adjusters while advocating for proper repairs. This position plays a critical role in customer satisfaction, shop profitability, and overall workflow efficiency.
Job Duties
Inspect vehicles to accurately identify damage and understand vehicle design
Document vehicle damage thoroughly with notes and photos
Create accurate repair estimates and supplements using estimating software
Research and follow OEM repair procedures and safety requirements
Greet customers and gather all required customer, vehicle, and insurance information
Communicate clearly and professionally with customers regarding repairs, timelines, and insurance processes
Provide timely follow-ups and status updates to customers throughout the repair process
Serve as the primary point of communication between customers, insurance partners, and technicians
Collaborate with technicians during disassembly and repair planning
Ensure repairs meet company quality and safety standards
Maintain organized repair files and a clean, organized work environment
Effectively manage multiple repairs in a fast-paced environment
Problem-solve repair challenges as they arise
Perform additional duties as assigned by management
What we are searching for…
Ability to pass drug/background check
Valid driver’s license and clean driving record
Mature, responsible, and dependable
Self-motivated and good at solving problems
Direct and proficient communicator
Detail oriented and great at organization
Willingness to learn and put in extra time when needed
Ability to work in a fast paced environment
Ability to meet deadlines
Upbeat and has positive attitude
Adhere to company policies and procedures
Cooperate with team members to perform a smooth workflow
Share ideas and feedback
An energetic person who enjoys being part of a team that knows how to have fun while also working hard
Physical requirements: Able to lift 45lbs, as well as stand, walk, kneel, crouch, and bend for extending periods of time
Not Necessary but beneficial
2-year of automotive industry experience
Able to drive a manual transmission
Familiar with CCC One or other estimating software
Benefits
Health Insurance
Health Savings Account
Paid time off (vacation, personal, sick days)
Flexibility with time off
Costco membership
Dental & Vision Insurance
401(k) Retirement plan
Supplemental Insurance
Group and Voluntary Term Life/AD&D
Long/Short Term Disability
Physical, Financial and Mental Wellness
Opportunities to volunteer to help community
Opportunities to learn new skills with paid training
Opportunity for growth and advancement
Company attire
Shop use
Discount on parts and services
Full time
#J-18808-Ljbffr