SA - Shift Manager
McDonald's, San Antonio, TX, United States
Shift Manager Job Description
McDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Shift Manager role. Duties may vary based on business needs.
At McDonald's, Shift Managers are responsible for leading the team, ensuring smooth restaurant operations, and delivering excellent customer experiences. This role requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Benefits include:
Up to 3 weeks of paid vacation per year
Free Meals
Free Uniforms
Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
Service awards
Bonus potential
Pay Increases every 6 months
Health Insurance Options
Career Advancement Opportunities
Employee Appreciation Day
Employee of the Month
Birthday Recognition
Premium Pay for late night
15% discount for family members
Key responsibilities include:
Customer Service & Hospitality
Delivers, models, and enforces outstanding customer service in accordance with McDonald's standards and procedures
Work with demanding customers
Resolve customer concerns using effective problem-solving skills
Ensure a positive experience for every customer visit
Teamwork & Work Environment
Must interact and work collaboratively with crew and other managers to meet daily operational goals
Maintain respectful, friendly, and professional communication with all team members
Contribute to a positive, team-oriented work environment
Follow all directions from General Manager promptly and effectively
Ability to prioritize and multi-task
Maintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
Dependability & Attendance
Arrive to work on time and ready to work as scheduled
Maintain consistent attendance and reliability
Follow proper call-in procedures when necessary
Appearance & Professional Standards
Wear full, clean, and pressed uniform at all times
Ensure proper grooming and personal hygiene
Must maintain a neat, clean, and professional appearance in accordance with company standards
Wear required items at all times: uniform shirt and pants, tie, name tag, hat, and company-approved slip-resistant shoes
Job Performance & Operations
Prepare and serve McDonald's food products according to company standards
Delivers, models, and enforces all procedures for cooking, cashiering, food preparation, and cleaning
Demonstrate urgency, energy, and efficiency during all shifts
Follow all company policies, including cash handling and safety procedures
Maintain a clean, organized, and safe work environment
Quality, Safety & Profitability
Ensures all food safety, systems, and quality standards are consistently followed, including proper use of timers and production tools
Ensures the team maintains product quality standards, including proper preparation and holding times
Enforces proper food handling procedures and accurate portion control for all ingredients and condiments
Monitors cleanliness, organization, and sanitation throughout the restaurant to maintain a safe and hazard-free environment
Ensures all equipment is operated safely and in accordance with company procedures and intended use
Minimize waste and ensure proper inventory and product rotation
Support labor control by monitoring staffing and adjusting as needed
Training & Development
Complete all required training modules and apply knowledge on the job
Support restaurant goals, including achieving customer satisfaction and performance metrics
Support ongoing development of crew and future leaders
Follow up on employee training
Continuously seek feedback and improvement opportunities
Qualifications and Physical Requirements
Must be 18 years of age or older
Positive attitude and strong willingness to learn
Ability to multitask and work in a fast-paced, team-oriented environment
Strong communication, customer service, and leadership skills
Ability to stand for extended periods of time
Ability to lift and carry up to 20 pounds
Requires walking, bending, and performing repetitive tasks
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Previous leadership or restaurant experience preferred
Reliable, accountable, and results-driven
Work schedule includes:
Breakfast, lunch, and dinner shifts
Late nights, overnights, and weekends
Part-time and full-time opportunities
Leadership
Lead and supervise crew members during assigned shifts
Provide coaching, direction, and real-time feedback
Holds team members accountable to company standards and policies
Report incidents and ensure proper documentation is completed
Manage daily operations to ensure quality, service, and cleanliness standards are met
Monitor speed of service, order accuracy, and overall performance
McDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Shift Manager role. Duties may vary based on business needs.
At McDonald's, Shift Managers are responsible for leading the team, ensuring smooth restaurant operations, and delivering excellent customer experiences. This role requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Benefits include:
Up to 3 weeks of paid vacation per year
Free Meals
Free Uniforms
Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
Service awards
Bonus potential
Pay Increases every 6 months
Health Insurance Options
Career Advancement Opportunities
Employee Appreciation Day
Employee of the Month
Birthday Recognition
Premium Pay for late night
15% discount for family members
Key responsibilities include:
Customer Service & Hospitality
Delivers, models, and enforces outstanding customer service in accordance with McDonald's standards and procedures
Work with demanding customers
Resolve customer concerns using effective problem-solving skills
Ensure a positive experience for every customer visit
Teamwork & Work Environment
Must interact and work collaboratively with crew and other managers to meet daily operational goals
Maintain respectful, friendly, and professional communication with all team members
Contribute to a positive, team-oriented work environment
Follow all directions from General Manager promptly and effectively
Ability to prioritize and multi-task
Maintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
Dependability & Attendance
Arrive to work on time and ready to work as scheduled
Maintain consistent attendance and reliability
Follow proper call-in procedures when necessary
Appearance & Professional Standards
Wear full, clean, and pressed uniform at all times
Ensure proper grooming and personal hygiene
Must maintain a neat, clean, and professional appearance in accordance with company standards
Wear required items at all times: uniform shirt and pants, tie, name tag, hat, and company-approved slip-resistant shoes
Job Performance & Operations
Prepare and serve McDonald's food products according to company standards
Delivers, models, and enforces all procedures for cooking, cashiering, food preparation, and cleaning
Demonstrate urgency, energy, and efficiency during all shifts
Follow all company policies, including cash handling and safety procedures
Maintain a clean, organized, and safe work environment
Quality, Safety & Profitability
Ensures all food safety, systems, and quality standards are consistently followed, including proper use of timers and production tools
Ensures the team maintains product quality standards, including proper preparation and holding times
Enforces proper food handling procedures and accurate portion control for all ingredients and condiments
Monitors cleanliness, organization, and sanitation throughout the restaurant to maintain a safe and hazard-free environment
Ensures all equipment is operated safely and in accordance with company procedures and intended use
Minimize waste and ensure proper inventory and product rotation
Support labor control by monitoring staffing and adjusting as needed
Training & Development
Complete all required training modules and apply knowledge on the job
Support restaurant goals, including achieving customer satisfaction and performance metrics
Support ongoing development of crew and future leaders
Follow up on employee training
Continuously seek feedback and improvement opportunities
Qualifications and Physical Requirements
Must be 18 years of age or older
Positive attitude and strong willingness to learn
Ability to multitask and work in a fast-paced, team-oriented environment
Strong communication, customer service, and leadership skills
Ability to stand for extended periods of time
Ability to lift and carry up to 20 pounds
Requires walking, bending, and performing repetitive tasks
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Previous leadership or restaurant experience preferred
Reliable, accountable, and results-driven
Work schedule includes:
Breakfast, lunch, and dinner shifts
Late nights, overnights, and weekends
Part-time and full-time opportunities
Leadership
Lead and supervise crew members during assigned shifts
Provide coaching, direction, and real-time feedback
Holds team members accountable to company standards and policies
Report incidents and ensure proper documentation is completed
Manage daily operations to ensure quality, service, and cleanliness standards are met
Monitor speed of service, order accuracy, and overall performance