Aragon Ballroom - Usher/Scanner/ID Checker/Coat Check
Live Nation Entertainment, Chicago, IL, United States
Job Title
This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.
Duties may include: working coat check, scanning tickets at venue entrances, checking guest ID's to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information.
Ticket Scanner Job Functions:
Welcome guests with a smile
Scan guest tickets upon entry to the venue
Allow guests with valid tickets to enter
Advise guests with invalid tickets what their recourse is
Answer guest questions
Check-in guests on VIP list
Usher Job Functions:
Assist guests with locating their seats.
Check tickets for entry into various seating locations throughout the venue during the event.
Provide assistance to guests with special needs, such as helping with seating accommodations.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
Assist guests with any questions or needs
Provide great customer service to all of our guests to ensure a memorable experience.
Follow all health and safety guidelines issued by State and Local government.
Perform all other duties as assigned or needed.
Coat Check Job Functions:
Take patrons' coats at events and hang neatly in designated spots
Give patron a ticket to enable them to pick up their coat
Ensure each patron receives the proper coat
Take payments as needed
Answer questions and handle complaints from customers
Collect lost items after events and store them
Handle lost and found requests
Qualifications:
Required:
Must be at least 18 years of age
Customer service friendly attitude and exceptional communication skills
Sense of urgency
Time management
Critical thinking and decision making
Ability to work in fast-paced environment
Preferred:
Must have high school diploma or equivalent.
At least 2 years in Customer Service and communications
Valid BASSET certification
Strong strategic thinking and creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
Acute sense of judgment, tact, and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position is:
$16.60 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.
Duties may include: working coat check, scanning tickets at venue entrances, checking guest ID's to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information.
Ticket Scanner Job Functions:
Welcome guests with a smile
Scan guest tickets upon entry to the venue
Allow guests with valid tickets to enter
Advise guests with invalid tickets what their recourse is
Answer guest questions
Check-in guests on VIP list
Usher Job Functions:
Assist guests with locating their seats.
Check tickets for entry into various seating locations throughout the venue during the event.
Provide assistance to guests with special needs, such as helping with seating accommodations.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
Assist guests with any questions or needs
Provide great customer service to all of our guests to ensure a memorable experience.
Follow all health and safety guidelines issued by State and Local government.
Perform all other duties as assigned or needed.
Coat Check Job Functions:
Take patrons' coats at events and hang neatly in designated spots
Give patron a ticket to enable them to pick up their coat
Ensure each patron receives the proper coat
Take payments as needed
Answer questions and handle complaints from customers
Collect lost items after events and store them
Handle lost and found requests
Qualifications:
Required:
Must be at least 18 years of age
Customer service friendly attitude and exceptional communication skills
Sense of urgency
Time management
Critical thinking and decision making
Ability to work in fast-paced environment
Preferred:
Must have high school diploma or equivalent.
At least 2 years in Customer Service and communications
Valid BASSET certification
Strong strategic thinking and creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
Acute sense of judgment, tact, and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position is:
$16.60 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.