PBX Operator
Hewing Hotel, Minneapolis, MN, United States
PBX Operator
The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.
What You Will Do
Responsible for answering the hotel phone according to hotel standards provide answers to questions, and take hotel or restaurant reservations
Speaks clearly, distinctly, and with a friendly, courteous tone
Accurately directs incoming calls to guest rooms, hotel personnel, or departments
Takes and distributes messages for guests, provides information on guest services and/or public hotel events
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Demonstrate proficient knowledge of hotel POS and PMS systems
Assist in monitoring and posting any necessary charges to guest rooms and house accounts
Develop a complete working knowledge of the hotel's menus, menu ingredients and what is available for the day
Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
Record all guest charges accurately
Recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
What You Will Need
Good reading, writing and oral proficiency in the English language
Must have a high school education or equivalent experience
Ability to work well unsupervised
Ability to multitask
Proficient computer skills
Ability to work alone without direct supervision
Demonstration of a high degree of drive and determination
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Ability to work in a dog-friendly environment
What's In It For You
Pay Rate: $20.00 Per hour
Paid Vacation, Sick Time and Holidays
Medical, Dental, Vision, and Pet Insurance
Employer Paid Basic Life and AD&D
Discounted pet insurance available through ASPCA
401(k) Retirement Plan with employer match
Paid time off to volunteer for the causes you care about in your community
Strong sense of belonging through diversity, equity, and inclusion
Greatly discounted room rates for Aparium properties for you and your out-of-town guests
The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.
What You Will Do
Responsible for answering the hotel phone according to hotel standards provide answers to questions, and take hotel or restaurant reservations
Speaks clearly, distinctly, and with a friendly, courteous tone
Accurately directs incoming calls to guest rooms, hotel personnel, or departments
Takes and distributes messages for guests, provides information on guest services and/or public hotel events
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Demonstrate proficient knowledge of hotel POS and PMS systems
Assist in monitoring and posting any necessary charges to guest rooms and house accounts
Develop a complete working knowledge of the hotel's menus, menu ingredients and what is available for the day
Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
Record all guest charges accurately
Recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
What You Will Need
Good reading, writing and oral proficiency in the English language
Must have a high school education or equivalent experience
Ability to work well unsupervised
Ability to multitask
Proficient computer skills
Ability to work alone without direct supervision
Demonstration of a high degree of drive and determination
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Ability to work in a dog-friendly environment
What's In It For You
Pay Rate: $20.00 Per hour
Paid Vacation, Sick Time and Holidays
Medical, Dental, Vision, and Pet Insurance
Employer Paid Basic Life and AD&D
Discounted pet insurance available through ASPCA
401(k) Retirement Plan with employer match
Paid time off to volunteer for the causes you care about in your community
Strong sense of belonging through diversity, equity, and inclusion
Greatly discounted room rates for Aparium properties for you and your out-of-town guests